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As part of Stryker’s multi-year Accelerate program, the Manager – BPO, CRM/SFDC will lead global transformation efforts for Salesforce.com processes related to forecasting and email-to-case management. This role will design and implement scalable solutions that align with enterprise-wide business objectives and integrate with SAP and other key systems. The position requires expertise in Salesforce.com, experience managing complex, cross-regional projects (with a focus on Europe and Canada), and the ability to drive process harmonization across functions, divisions, and geographies.

To learn more about Accelerate visit our connect site: http://bit.ly/AccelerateStryker

Key Responsibilities:

+ Lead transformation initiatives across Salesforce.com related to forecasting and email-to-case functionality.

+ Drive the design, planning, and implementation of end-to-end commercial solutions from lead-to-cash processes.

+ Ensure alignment between business requirements and Salesforce/SAP integrations, with a focus on standardization and scalability.

+ Collaborate with cross-functional stakeholders, including IT, business units, and shared services, to deliver global, harmonized business processes.

+ Guide transformation strategies tailored to the regulatory and operational nuances of Canadian and European markets.

+ Manage project delivery to ensure outcomes are achieved on time, within scope and budget.

+ Partner with SMEs and deployment teams to support user adoption and change management.

+ Contribute to global solution design decisions and support application roadmap development.

+ Oversee deployment readiness activities including data conversion, testing, training, and issue resolution.

Required Qualifications:

+ Bachelor’s degree in Business, Information Systems, or related field; Master’s preferred.

+ 7+ years of experience in Salesforce.com-based business process optimization, CRM, or ERP transformation.

+ Proven experience leading large-scale, cross-functional projects across multiple regions, with emphasis on Europe and/or Canada.

+ Strong understanding of Salesforce.com architecture and functionality (forecasting, case management, etc.).

Preferred Qualifications:

+ Salesforce Administrator or relevant certifications.

+ PMP or Agile certification.

+ Familiarity with business process outsourcing (BPO) models.

+ Experience with SAP integration in lead-to-cash or commercial processes.

+ Demonstrated ability to collaborate across global teams and drive change in complex environments.

+ Strong project management and communication skills.

+ $ **115,600** - $ **245,800** salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.