• Customer Service Representative 2

    Safran (Everett, WA)


    Customer Service Representative 2

    Company :

    Safran Ventilation Systems

     

    Job field : Customer services and support

     

    Location : Everett , Washington , United States

     

    Contract type : Permanent

     

    Contract duration : Full-time

     

    Required degree : High School Diploma/GED Equivalent

     

    Required experience : First experience

     

    Professional status : Administrative staff

    Spoken language(s) :

    English Fluent

     

    Salary range : USD 34,660 - 54,030

     

    \# 2025-160820

     

    Apply with one click Any questions ?

    Job Description

    The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

    DUTIES AND RESPONSIBILITIES:

    • Process initial contract review, final contract review, repair quotes, and shipments

    • Follow-up on all quotes sent

    • Work with technicians on technical related questions, modifications, and repair options available

    • Review Customer Contracts

    • Provide Accurate Repair Pricing

    • Process NFF (No Fault Found)

    • Work with Finance on customer issues

    • Provide status reporting to customer and management

    • Assist customers with problems and resolve customer issues quickly

    • Other duties may be assigned.

    Job Requirements

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Ability to make applicable team/group decisions.

    • Ability to coordinate and communicate with team, group, and/or customer.

    • Familiarity with the business process and environment of assigned team/group.

    • Ability to effectively communicate and work within team environment.

    • Ability to work with MS Office computer applications.

    • Ability to make decisions based on assigned responsibility.

    • Understanding of the assigned organization business environment and awareness of company

    • business environment.

    • Multi-tasking, attention to detail, and follow-up skills

    • Team-oriented

    • Experience working in ERP systems, Microsoft Dynamics AX is a plus

    • Fluent in English (Written and verbal).

    REQUIRED EDUCATION AND EXPERIENCE:

    Education: High school diploma required; Bachelor's degree preferred

    Experience: 4-5 years of data entry and customer service experience

    Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

     

    Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

     

    Description: Mid/Intermediate-Level position within job role.

    WORKING CONDITIONS:

    • This position sits and performs computer work for extended periods of time.

    • Protracted or irregular hours may be required.

     

    Company Information

     

    Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

     

    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

     

    Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

     

    Locate your future workplace

     

    7501 Hardeson Road98203 WA

     

    Everett

     

    Washington United States

     

    Safran is an Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.