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EZ Pass – Customer Service Representative

Pay Rate: $18/hour

Schedule: Monday to Friday, full-day shifts (specific hours to be communicated by OPM)

Benefits:

+ Holiday Pay

+ PTO (Paid Time Off) Accrual

+ Eligibility to apply for remote work after 90 days on assignment

+ Compliance with pre-employment requirements: Drug Screen, Compliance screening, and resolution of any applicable EZ Pass fines identified during submission

About EZ Pass

EZ Pass has been a leader in transit technology since 1939, supporting government agencies and transportation departments across the United States. New hires will join an award-winning organization that is committed to delivering efficient and reliable services.

Position Overview

The Customer Service Representative role involves managing inbound customer inquiries, maintaining accurate account records, and providing high-quality service over phone, email, and mail correspondence. Successful candidates will demonstrate professionalism, attention to detail, and a customer-focused attitude.

Key Responsibilities:

+ Answer incoming phone calls from existing customers regarding account details

+ Provide account-related information to potential customers

+ Take new applications and process payments over the phone

+ Document customer concerns and resolve issues

+ Update and modify account holder details

+ Perform basic data entry and manage follow-up via mail and email

+ Handle account maintenance tasks, including adjustments and statement requests

+ Clearly explain account terms, conditions, policies, and procedures

+ Prepare reports such as CSR Daily Activity Report and Cash-Out Report

+ Proactively address customer requests and deliver consistent support

+ Work daytime shifts from Monday to Friday

Skills & Qualifications

Core Skills:

+ Call Center operations

+ Customer service and support

+ Strong communication abilities

+ Microsoft Office proficiency

+ Accurate data entry

Top Skills Details:

+ Customer service orientation

+ Microsoft Office competency

+ Reliability and attention to detail

Must-Haves:

+ Proficiency in data entry and computer literacy

+ Positive and professional demeanor

+ Customer service experience (Call Center preferred, but not required)

+ Strong attendance record

+ Reliable transportation or access to public transit

+ High School Diploma or GED (proof required for onboarding)

Experience Level

Entry Level – suitable for candidates looking to start or grow in customer service and support

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg,PA.

Application Deadline

This position is anticipated to close on Jul 24, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.