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Job Summary:

Sr. Director, Security Software Engineering

Division:Office of Chief Engineering

Line Manager: Chief Engineer

THE TEAM:

The Security Engineering function at Ticketmaster connects our core engineering work with modern security practices. Working directly with our development teams worldwide, this group guides the implementation of security measures that protect our platform and our customers. The role offers the chance to work with advanced technology while shaping security practices for a major entertainment platform that serves millions of fans. Our security work directly impacts how we build and maintain our products, making this a key part of Ticketmaster's technology strategy.

THE JOB:

Reporting to the Chief Engineer, you'll build and lead a security engineering team that fundamentally changes how we approach software security. By embedding security practices into the earliest stages of development, your team will help developers catch and address potential issues when they're easiest to fix. This role sits at the heart of our engineering organization, reflecting our commitment to making security an essential part of how we build software.

Your team will implement systematic, bottom-up threat modelling practices, guiding development groups in identifying security challenges before developing solutions. Working as trusted advisors, your engineers will review designs and provide hands-on consultation, focusing particularly on application security. This consultative approach means partnering with development teams early and often, ensuring that security becomes a natural part of the development process rather than a hurdle to overcome.

The team will drive cultural transformation by helping development groups understand and embed zero trust principles into their daily work. Through education and hands-on guidance, security will become fundamental to our development practices.

Through ongoing consultation, analysis, and discovery efforts with development teams, you will identify entire classes of security defects and vulnerabilities across the organization. These insights will shape strategic recommendations for the Chief Engineer, CTO, and other senior partners, outlining how to address these challenges at scale. Success in this role means creating a team that finds security problems and shapes enterprise-wide solutions that strengthen our security.

At Ticketmaster, security isn't just about protecting data – it's about maintaining the trust of millions of fans who rely on us to connect them with live entertainment experiences. Our platform handles high-demand ticket sales for some of the world's biggest events, making security both challenging and rewarding. Every security improvement your team implements directly affects how fans experience these moments, from seamless ticket purchases to smooth venue entry. You'll be working at the scale of major entertainment events, where security decisions impact millions of transactions and fan experiences in real-time.

WHAT YOU WILL BE DOING

Team Building and Leadership

Build and lead a team of 3-4 security engineers, focusing on recruitment, mentoring, and aligning team efforts with Ticketmaster's security objectives.

Security Architecture and Implementation

Implement shift-left security practices and zero trust principles across the development lifecycle. Drive the integration of security controls early in the SDLC and establish security tools and processes that support these principles.

Strategic Analysis and Planning

Identify entire classes of security defects and vulnerabilities through systematic analysis of development practices and security incidents. Develop comprehensive security strategies and recommendations for executive leadership on addressing these challenges at scale. Create and manage security budgets while tracking key metrics that demonstrate security improvement.

Threat Modeling

Develop and mature threat modeling practices across development teams. Train stakeholders in threat modeling techniques and integrate these practices into the development lifecycle.

Security Consultancy and Education

Provide security guidance across departments, focusing on application security. Develop and deliver security awareness programs while acting as a security champion throughout the organization.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

+ 10+ years of experience in information security, with at least 5 years in a leadership role

+ In-depth understanding of modern security practices, including ShiftLeft, Zero-Trust, and threat modeling

+ Proven track record of building and leading high-performing security teams

+ Strong background in application security, cloud security, and secure software development practices

+ Experience with purple team operations and offensive security techniques

+ Excellent communication skills, with the ability to articulate complex security concepts to both technical and non-technical audiences

+ Bachelor’s degree in Computer Science, Information Security, or related field; advanced degree or relevant certifications (CISSP, CISM, etc.) preferred

YOU (Behavioral SKILLS/COMPETENCIES)

+ Visionary mindset with the ability to anticipate and prepare for emerging security threats

+ Strong problem-solving skills and the ability to think creatively about security challenges

+ Collaborative approach, with experience working across different departments and levels of an organization

+ Passion for staying current with the latest security trends, tools, and methodologies

+ Experience in the entertainment or ticketing industry is a plus

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

+ HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

+ YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

+ WEALTH: 401(k) program with company match, stock reimbursement program

+ FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

+ CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

+ OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$240 000,00 USD - $300 000,00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.