• Patient Account Representative 3 (100% FTE, Days)

    University of Washington (Seattle, WA)


    Req #: 247945

     

    Department: UW MEDICINE - PATIENT FINANCIAL SERVICES

     

    Posting Date: 07/16/2025

    Closing Info:

    Closes On 07/29/2025

     

    Salary: $4,180 - $5,983 per month

     

    Shift: First Shift

    Notes:

    This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf)

     

    UW Medicine’s Patient Financial Services Department** has an outstanding opportunity for a **Patient Account Representative 3** **WORK SCHEDULE

     

    + 40 hours per week

    + 100% Remote

    + Days **POSITION HIGHLIGHTS**

    + Further your customer service skills and communication skills

    + Be a part of a team that supports the entire UW Medicine organization. **JOB RESPONSIBILITIES**

    + Handle a high volume of calls with patients, their families or representatives, insurance companies, attorneys, corporate clients, etc. in a structured environment working under a set schedule and tight timeframes

    + Obtain detailed information from patient and relay information to appropriate medical center, billing department, or patient relations staff as necessary to improve service to patients

    + Research, resolve and respond to patient inquiries

    + Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities

    + Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications

    + Coordinate with self-pay and collection outsourcing partners to help resolve patient issues and/or communicate outcomes

    + Set up payment plans

    + Assist in orienting and training new staff

    + Prepare accounts receivable adjustments

    + Maintain spreadsheets and write original correspondence using Microsoft Excel and Word. **REQUIREMENTS**

    + High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment

    + OR Equivalent education/experience **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**

    UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

     

    All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

     

    **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community.

     

    University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.