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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Department:** Surgery Outpatient Plastic Administration

**Location:** Perelman Center for Advanced Medicine - 3400 Civic Center Blvd

**Hours:** Mon-Fri office hours per department needs

Summary:

+ The Clinical Manager is responsible for the consistent and comprehensive patient care delivery in the ambulatory practice setting. The Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education and patient confidentiality. The Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction. The Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies and patient access.

+ Typical scope for this role is: 10+ = # of staff directly and indirectly managed 15,000+ = # of budgeted annual visits

+ Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Responsibilities:

+ Employee Satisfaction and Engagement: Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment.

+ Fosters an environment where proactive communication and problem-solving are expected.

+ Understands and values differences in others’ race, gender, nationality, and age – modifies interactions as needed to accommodate the diverse needs of patients and families.

+ Recognizes and rewards individuals and teams for a job well done.

+ Individual and Team Performance: Manages team and individual performance in alignment with Penn Medicine's vision of service excellence.

+ Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools.

+ Leverages knowledge for competitive advantage and developing team members through the application of Penn Medicine research, continuous improvement, performance management, and competency development.

+ Responsible for staff development activities including but not limited to team professional development, recruitment, and retention.

+ Oversees clinical operations in the practice/division/department: Collaborates on budgeting and billing practices (where applicable).

+ Establishes/updates work processes and work practices.

+ Manages schedules, pay practices, and timecard review and approval.

+ Maintains clinical practice and/or performs clinical duties to maintain workflows and adequate staffing levels.

+ Manages clinical projects. Participates in strategic and operational planning.

+ Maintains regulatory compliance (TJC, CMS, DOH, OSHA) Maintains a focus on Quality and Safety priorities including but not limited to the application of a quality improvement framework (i.e., FOCUS-PDSA) and High Reliability Organization (HRO) principles.

+ Supports excellence in patient care and service recovery initiatives

+ Manages appropriate safety event review and follow-up.

+ Change Management: Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events.

+ Implements change management strategy within the practice in alignment with entity/Penn Medicine objectives.

+ Implements communication plans effectively. Ensure appropriate follow-up of major clinical/practice issues.

+ Manage crisis and routine communications through the practice/community.

+ Understands system-wide policy changes and impact on employees.

+ Uses proactive communication and feedback tools to manage implementation.

+ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

+ Other duties as assigned to support the unit, department, entity, and health system organization.

Education, Experience, and Credentials:

+ Master of Arts or Science (Required)

+ And 5+ years total clinical experience including Physician Assistant and prior leadership experience (Required)

+ Basic Cardiac Life Support (Required)

+ Certified Physician Assistant (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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