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• Be a Part of Something Bigger! 🌟

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.

We’re searching for a Senior Field Service Technician II to join our growing Field Service team and play a key role in driving our vision forward.

What You’ll Do:

As a Senior Field Service Technician II, you will be at the heart of our customer experience and technical excellence, providing expert-level support for the installation, maintenance, and repair of Luminator’s products. You’ll:

+ Serve as a Subject Matter Expert (SME) for Luminator hardware and software systems.

+ Implement and install new equipment on-site, providing training and support to customers.

+ Deliver hands-on technical services and mentor junior technicians to elevate field capabilities.

+ Conduct on-site service work including pre-start-up, start-up, warranty, and troubleshooting.

+ Diagnose and resolve technical issues, ensuring equipment is operational and defect-free.

+ Accurately document all service activities and maintenance tasks.

+ Collaborate with plant operators, management, and third-party vendors to support service operations.

+ Develop and deliver training content and hands-on courses for internal and external stakeholders.

+ Participate in upgrades, new installations, and customer-specific projects.

+ Promote process improvements and maintain strong customer relationships.

What You’ll Bring to the Team:

+ Strong knowledge of customer service principles, repair techniques, and technical documentation.

+ Ability to communicate complex technical issues clearly to non-technical audiences.

+ Proficiency in troubleshooting and maintaining electronic equipment.

+ Experience mentoring and training technical staff.

+ Excellent organizational and time management skills.

+ Ability to work independently in a fast-paced, dynamic environment.

Qualifications:

+ High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

+ 4+ years of field service experience in technical or engineering services; military electronics experience may be considered.

+ Clean DMV record and valid driver’s license required.

+ OSHA training preferred.

+ Proficiency with Microsoft Office applications preferred.

+ Experience with service contracts and technical documentation.

+ Ability to read and interpret technical drawings and specifications.

Why You’ll Love Working at Luminator:

+ Competitive compensation with career growth potential.

+ Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays.

+ Educational Assistance Program: Robust reimbursement program for professional growth.

+ Health and wellness: Medical, dental, and vision coverage plus 401k matching.

+ Find out more about us by visiting our  Life@Luminator (https://www.linkedin.com/company/luminator/life/b3a43f57-34f3-4d54-8fc4-aa989254ebdb/?viewAsMember=true)  page!

If you're passionate about making a difference and thrive in a collaborative environment, we want you on our team!

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

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