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Title: Medical Receptionist

Org Unit: Practice Operations 1

Work Days: Weekdays and some weekends

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $22.11 - $26.76

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, performs frontline reception, registration, administrative and operational activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the department

Job Responsibilities

+ Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.

+ Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

+ If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.

+ Greets patients at the front desk and assists in completing all necessary forms to facilitate the patient's appointment.

+ Ensures that all patient files are updated within the practice management system (ie privacy forms, insurance cards, authorizations and consents).

+ Maintains patient flow by monitoring the waiting area and provider schedules.

+ Ensures that the waiting room is well-maintained and neat.

Education

+ High school diploma or GED

Experience

Prior medical office experience

Knowledge, Skills and Abilities

+ Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).

+ Knowledge of CPT, ICD-9, and ICD-10 coding.

+ Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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