• CX Technology Engineer

    Conduent (Raleigh, NC)


    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

     

    CX Technology Engineer

    Role & Responsibilities:

    + Experienced in design, configuration, and deployment of CCaaS (e.g., Genesys Cloud)

    + Design, develop, and maintain voice and chatbots for customer engagement across SaaS and CCaaS platforms.

    + Collaborate with cross-functional teams including product managers, designers, and QA to deliver scalable and reliable solutions.

    + Build and integrate RESTful APIs to support seamless data exchange between systems.

    + Participate in the full software development lifecycle including design, development, testing, deployment, and maintenance.

    + Ensure high-quality code through unit testing, code reviews, and continuous integration practices.

    + Optimize application performance and scalability in cloud environments.

    + Contribute to architectural decisions and technical documentation.

    + Stay current with emerging technologies and industry trends in AI, automation, and customer experience platforms.

    Required Skills:

    + 3–5 years of experience in software engineering, preferably in SaaS or CCaaS (contact center as a service) environments.

    + Proven experience in designing and deploying voice/chat bots using cloud platforms (e.g., AWS, Azure, Google Cloud).

    + Proficiency in full-stack development with strong skills in Python, JavaScript (Node.js/React), and REST APIs.

    + Experience with cloud-native development and deployment (Docker, Kubernetes, CI/CD pipelines).

    + Familiarity with AI/ML frameworks (e.g., Dialogflow, Rasa, Amazon Lex, Microsoft Bot Framework).

    + Strong problem-solving skills and ability to work independently in a fast-paced environment.

    + Excellent communication and collaboration skills.

    + Bachelor’s degree or equivalent

     

    Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80,000 - $100,000.

     

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

     

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

     

    _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._