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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Lead Infrastructure Engineer, you will support the implementation of tools that contribute to USAA’s strategic focus on establishing real-time and near-real-time data processing capabilities. In this role, you will assist in procuring, launching, and scaling new platforms designed to handle large volumes of data. By helping to enable ‘in the moment’ insights and visualizations, you will play a key part in supporting swift decision-making, ensuring data freshness, and enhancing inter-connectivity between member interactions and events. This is a fantastic opportunity to grow your skills and make a meaningful impact on USAA’s digital experiences and services.

Responsible for creating, modifying, and maintaining infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in our San Antonio, TX facility.

Relocation assistance **is** available for this position.

What you'll do:

+ As a subject matter expert guides team in the design of highly complex, scalable IT systems infrastructure; creates and enforces standards for system change; manages execution for the most complex implementations, ensures service delivery and maintenance tasks are appropriately automated, and Influences and guides monitoring, observability, and tooling activities

+ Leads resolution of the most complex production issues and guides troubleshooting of end-to-end solutions that span multiple systems

+ Provides real-time complex trouble-shooting support for major incidents.

+ Work side by side with lead Architecture to establish tech requirements and perform lab testing / data results gathering for tech decisions.

+ Identify and implement process improvements; Expert understanding of IT infrastructure management and automating service delivery best practices.

+ Collaborates with stakeholders to evaluate and share information about the customer issues and the identification of solutions Provides internal team leadership by mentoring engineers, coaching engineers on design, development, and maintenance of systems and tools, techniques and processes.

+ Prioritizes, assigns, and monitors work assignments under the direction of management.

+ Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor's degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

+ 8 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 3 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management.

+ 6 years of experience Implementing technical solutions and providing high quality support for computer hardware, operating systems, or enterprise application software.

+ 2 years demonstrated technical leadership experience and/or leading teams.

+ Demonstrated experience in successfully partnering with business teams and leaders to design and manage highly available, complex, secure, enterprise infrastructure, and associated components, including servers, storage, network, and virtualized systems, database, client computing, mainframe, public cloud, Infrastructure as Code.

+ Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

+ Knowledge and advanced understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.

+ Demonstrated experience working with cloud technologies and tools

What sets you apart:

+ Extensive Experience with Data Platform Infrastructure Engineering.

+ Extensive experience with event platforms on-prem and Cloud (Kafka, Redpanda, AWS Kinesis, Azure Event Hubs, GCP Pub/Sub), stream processing frameworks (Flink, Spark Streaming).

+ Experience with ETL/ELT tools like Fivetran, and/or Informatica's cloud product, IDMC, DBT, DataStage; demonstrated ability to design, implement, and optimize data pipelines. This includes experience with and automating connector configuration, data transformation, and schema management.

+ Understanding of event-driven architectures, CQRS, and event sourcing.

+ Proficiency in monitoring and observability tools (Datadog, Prometheus, Grafana, or similar).

+ Strong experience with Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation).

+ Proven ability to automate tasks and implement CI/CD pipelines.

+ Strong problem-solving and communication skills.

+ Experience with Kubernetes and container orchestration.

+ Experience with various database technologies (SQL and NoSQL).

+ Experience in supporting Real-time analytical needs.

**Compensation range:** The salary range for this position is: $127,310-$243,340.

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.