"Alerted.org

Job Description

Deploy standard PC images and final configuration to end-user computing equipment within multiple healthcare locations.

Perform complex installations and configurations of desktops, laptops, associated peripherals, and related software in a hospital and medical clinic environment.

Update asset tracking documentation and provide a daily update to the leadership team on team performance.

Report problems (both technical and operational) and take appropriate action to resolve or escalate issues quickly.

Follow up with end users to ensure issue resolution, quality, and customer satisfaction.

Leads team members, delegates work, track projects, performs team and individual meetings. etc.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

2-3 years of related work experience

Sound knowledge of imaging tools (SCCM preferred)

Ability to work well under tight deadlines and meet expectations of service delivery.

Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.

Ability to effectively prioritize and execute tasks with a sense of urgency.

Strong communication skills and exceptional customer service orientation.

Deploying and/or supporting Windows 10 in large enterprises

Working knowledge of Microsoft operating systems and software products (e.g., OneDrive, Outlook, Productivity Apps)

Valid drivers license and reliable transportation

Must have leadership experience supervisor/lead/manager

Project Management not as a formal PM but understanding project loads, how to track work completed, how to delegate workloads, etc.

Experience tracking what work was done, who was it for, project codes, etc.

Leadership team meetings, 1-1 meetings/reviews, giving feedback to team, etc. Healthcare experience, and/or with EPIC specifically a big plus!

Troubleshooting skills of networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Related certifications a plus (Network+, A+, Windows, Dell, etc.)

Working knowledge of Active Directory

Preferred Healthcare experience (e.g., medical office, multi-office clinic, hospital) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].