• NOS Analyst

    Insight Global (Englewood Cliffs, NJ)


    Job Description

    An enterprise news organization operations support team is the premier Tier 1 operations support team for all News Digital Properties. The role of the Network and CloudOps support analyst is critical in providing excellent customer service and communication skills in parallel to performing tier 1 technical support. The team operates on a 24/7/365 schedule and this position may require the candidate to work during overnight shifts and also can be flexible for changes in shift schedules. Specific responsibilities include monitoring and managing internal and external web and video servers and coupled systems, participating and managing communication in code releases and system upgrades, advanced troubleshooting and fixing site and publishing tool related problems, analyze all incoming and outgoing customer and partner content related concerns, and maintain a high level of professionalism, communication and incident management for multiple incidents at varying degrees of priority and severity.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    - 3-4 years relevant experience. Mastery with internet

     

    standard concepts, procedures and practices.

     

    - Working knowledge of Linux, Unix OS, HTML, XML, OSI

     

    model

     

    - Combine advanced network and application-level

     

    troubleshooting skills

     

    - Experience managing multiple incidents and problems while

     

    working in high pressure situations

     

    - Combine customer services, troubleshooting and time

     

    management skills with professionalism

     

    - Strong written and verbal communication skills, the ability

     

    to manage conflict and flexible work schedules Thrive in a fast-paced and high-pressure situation

     

    Passion for improving self processes and committed to

    customer satisfaction null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].