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JOB DESCRIPTION

Dispatcher

BACKGROUND:

Sunrise Transportation (Sunrise) has been partnering with school districts for over 30 years to provide best-in-class transportation to students in the Northeast and Midwest, with an emphasis on students with special needs. We are not just a bus company; we are a bright spot in our passenger’s day! We are committed to safety, trust, reliability, transparency, attentiveness, and a sense of family. You can count on us to be one of the most efficient in the industry and to elevate transportation beyond what’s expected.

Sunrise Transportation is a rapidly growing, private equity backed, transportation company that is currently hiring for Dispatcher at our Vincennes (Chicago) location. The company has grown rapidly through both organic expansion and acquisition of other student transportation companies. We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment.

HOW YOU WILL MAKE AN IMPACT:

We are not only looking for amazing team members who will help us in the mission to move our children forward but want someone who wants to move their career! We are currently looking for a Dispatcher who will coordinate the operations of the bus fleet and other vehicles. You will be accountable for establishing and maintaining positive, effective working relationships with transportation employees, school staff, parents, and the community.

What we’ll trust you with:

+ Developing bus routes and maintain contact with drivers throughout the day.

+ Collaborating with management to modify daily routes to accommodate the needs of clients.

+ Acting as a communication liaison with drivers on the road and answering incoming phone calls from parents, drivers, districts and schools

+ Cultivating strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes.

+ Monitoring any sudden route changes or road construction issues and working with drivers to establish new routes for timely pick-up/drop off.

+ Planning, scheduling, and assigning driver personnel for transportation vehicle operations.

+ Dispatching while coordinating routes and stops for student rides.

+ Receiving and dispatch routes and tracking/updating call logs and data

+ Keeping clear and accurate records

+ Delivering superior customer service to all internal and external customers.

+ Other duties as needed to get the work done successfully.

What matters most for this role:

+ You have a strong knowledge of the roadways throughout the immediate area.

+ Completed a High School diploma/GED.

+ 2+ years of transportation experience is desired, but not required.

+ Willingness to work in a diverse organization with many high-pressure situations.

+ You learn quickly and have professional written and oral communication skills.

Competencies:

+ Intermediate Excel skills (e.g., pivot tables, IF functions)

+ Prioritize and organize, work well under stress, meet deadlines.

+ Switch tasks frequently and as needed, while waiting on data to complete next steps.

+ Work flexible hours, as required to meet deadlines.

+ Adapt to constant change.

+ Willing to learn new things and embrace new responsibilities.

+ Research skills

+ Communicate effectively in-person and via telephone/email.

+ Great attention to detail

+ Positive attitude and solutions-oriented

What we will offer:

Sunrise Transportation strives to enrich the lives of our team and offers a variety of health and wellness benefits to eligible employees. Alongside offering paid time off, we encourage an environment that celebrates continuous learning and development.

Pay Rate: $23 Per Hour

EQUAL OPPORTUNITY EMPLOYER

Sunrise is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected statuses as required by applicable law. We want a diverse mix of talented people who want to join us, stay with us, and do their best work.