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Quality Performance Improvement Consultant

**Requisition Number:** 10046

**Location:** 1035 Cambridge Street

**Work Days:** Daytime

**Category:** Professional and Management

**Department:** Performance Improvement

**Job Type:** Full time

**Work Shift:** Day

**Hours/Week:** 40.00

**Union Name:** Non Union

The Quality Performance Improvement Consultant, collects, analyzes and manages data, thereby facilitating performance improvement initiatives designed to meet contract quality metrics. In utilizing these skills, the QPI Consultant facilitates improvement in patient care and operational processes, contributing to the sustainability of the Alliance. The QPI Consultant supports, facilitates and provides hands on management providing comprehensive oversight of assigned strategic quality improvement initiatives; coordinating staff and colleagues across CHA to meet quality and performance improvement goals. This role will create, analyze and validate worklists needed to support the CHA contract performance measures and work with leadership and staff to develop workflows to ensure improvement and compliance with continuous improvement, assist with record abstraction for performance measurement submissions.

Qualifications:

+ Bachelor’s Degree required, Master’s Degree in a healthcare, business administration, or engineering preferred. Equivalent experience considered in lieu of degree.

+ Minimum 2 to 4 years’ experience in project management, contract quality metrics with improvement, process management skills in a health related field as well as familiarity with medical record abstractions.

+ Lean training preferred.

+ Highly developed interpersonal and professional skills are required in order to interact effectively with providers, staff, and management.

+ Strong experience with project management with proven skills and success in change management

+ Assessment and goal-setting skills, project/time management skills, and problem solving skills are required.

+ Strong computer skills required, including proficiency in spreadsheets/databases, including Access, Excel, PowerPoint, MS Word-Intermediate, Visio

+ Strong report writing skills to create, manage and interpret data and worklists to manager quality metrics

+ Strong verbal communication skills to to relay day to day data issues to key stakeholders on performance based on data.

+ Knowledge of contract quality metrics and performance interpretation

+ Demonstrated abilities in PI concepts/processes/tools.

+ Ability to work with statistical concepts and analysis

+ Knowledge and experience with rapid cycle performance improvement

+ Ability to lead, coach and persuade others as needed to accomplish projects.

+ Demonstrated ability and effective organizational skills to coordinate and manage projects

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

_Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._

_Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._

_At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._