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Information Technology - IT Internship

ROCHESTER, NY (http://maps.google.com/maps?q=505+MOUNT+HOPE+AVENUE+ROCHESTER+NY+USA+14620)

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Job Type

Internship

Description

Episcopal SeniorLife Communities Mission:We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…

Life. Inspired Every Day.

Internship for academic credit only

Opportunity to begin in Fall of 2025

Under direct supervision of the Chief Information Officer (CIO) with the guidance and direction of the Director of Infrastructure and Information Technology (IT) Manager the IT Intern will assist in the general operations of the IT department. Assignments are given at incremental levels of complexity as proficiency is gained in various functions including, but not limited to, computer maintenance, user provisioning, installation of software programs, help desk troubleshooting, network projects, and systems analysis. This position enables college students enrolled in an approved program to receive technical training and gain practical experience. Work in this role contributes to the effective and efficient operations of the organization, utilizing technical training in a hands-on way.

LEARNING OBJECTIVES AND GOALS

+ An overall understanding of the information technology operations in a large healthcare organization

+ Assisting with problem resolution on PCs (desktops and laptops), printers/copiers, smart phones and software issues.

+ Regular maintenance of computer systems.

+ Monthly audit of facility computers and licenses.

+ Utilization of a help desk program used by staff to facilitate assistance requests.

+ Ensuring employee issues are resolved in a timely manner, promptly responding to requests and inquiries, working to find a solution and seeking out the correct resources for assistance.

+ Troubleshooting various network and telecommunications problems.

+ Work on inventory and ticketing systems to increase communications.

+ May require interaction with Residents of ESLC.

OTHER DUTIES

+ This intern description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the internship. Duties, responsibilities, and activities may changes at any time with or without notice

Requirements

KNOWLEDGE, SKILLS, and ABILITIES:

+ Strong organizational and communication skills with keen attention to detail.

+ Knowledge of Microsoft 365 applications and operating systems

+ Ability to lift and carry up to 30 lbs of equipment.

+ Must have reliable transportation.

+ Interest in learning about various Network devices and Server devices.

EDUCATION:

Internship is open to current freshmen through seniors working toward an Associate’s or Bachelor’s degree in Information Technology

EXPERIENCE:

Entry Level

PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform

the essential functions.

Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.