"Alerted.org

Onsite – Tempe, AZ 85281

**Shift** : Monday–Sunday, 8:00 AM – 9:00 PM (Must be flexible)

**Pay Rate** : $19.00/hour

Collections Specialist – Temp to Hire

We are seeking a **dedicated and experienced Collections Specialist** to join our team in Tempe, AZ. The ideal candidate **must have previous collections experience** and a strong ability to manage high-volume delinquent accounts with professionalism and consistency. **Candidates without collections experience will not be considered** unless bilingual with strong call center background.

Primary Purpose:

To collect delinquent accounts in a timely, organized, and professional manner in alignment with all standardized procedures. This role requires direct communication with customers and internal teams to resolve accounts and prevent repossession, foreclosure, or charge-off.

Key Responsibilities:

+ Proactively manage assigned accounts and meet daily, weekly, and monthly performance goals (e.g., call volume, contact percentage, payment promises).

+ Initiate or respond to calls in priority order, negotiating repayment terms based on client’s ability and willingness to pay.

+ Accurately determine the root cause of delinquency and provide effective solutions.

+ Record all interactions and actions in the system per standardized protocols (e.g., action codes, notes, skip tracing).

+ Escalate problematic accounts to the supervisor when necessary and maintain consistent communication.

+ Request updated credit reports or initiate skip tracing as needed.

+ Review and process deferrals and account maintenance transactions per company guidelines.

+ Send appropriate letters and follow up on promises to pay.

+ Process customer payments electronically when applicable.

Required Qualifications:

+ **Collections experience is required** _(unless bilingual with strong call center background)_

+ High school diploma or GED

+ Strong communication skills – both verbal and written

+ Proven ability to solve problems and make sound decisions

+ Strong organizational and time management skills

+ Proficiency in Microsoft Office (Outlook, Word, Excel, etc.)

+ Ability to thrive in a collaborative, team-focused environment

+ Flexibility to work extended hours or weekends, as needed

Preferred Skills:

+ Bilingual (English/Spanish) highly preferred

**Pay Details:** $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance