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  • Residential Leasing Coordinator

    Rock Family of Companies (Detroit, MI)



    Apply Now

    ABOUT BEDROCK

    Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties and making space for the community—all with the philosophy to operate for more than profit.

     

    Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies (https://www.fastcompany.com/91030117/bedrock-most-innovative-companies-2024) by Fast Company.

     

    For additional information about Bedrock, please visit BedrockDetroit.com or connect with us on Facebook (https://www.facebook.com/BedrockDetroit/) , Instagram (https://www.instagram.com/bedrockdetroit/) , LinkedIn (https://www.linkedin.com/company/bedrock-real-estate-services/) and X (https://twitter.com/BedrockDetroit) .

    RESIDENTIAL LEASING - TEAM OVERVIEW

    Bedrock's Residential Leasing Team supports all properties across our Downtown Detroit portfolio of residential communities. There are 3 key positions; Coordinator, Associate, and Administrator, that strategically make the leasing process smooth and informative for our future residents. This post will highlight the Coordinator’s role on the Residential Leasing Team. The Associate will show prospective residents’ available units, guide future residents through the lease agreement process, and support them all the way through moving in. Finally, the Administrator is behind the scenes with updating lead generation sites & agreements with those vendors, updating availability of units across all platforms, lease administration coordination, and other administrative functions.

    POSITION SUMMARY

    The Residential Leasing Coordinator is the first line of contact with Bedrock’s prospective residents for portfolio of multi-family residential properties in Downtown Detroit. They are responsible for providing exemplary customer service, making sure that all prospective inquiries are responded to as soon as possible after inquiring through various lead generation sources. The role will support prospective tenants inquiring through all lead generation systems to provide courteous, prompt, and efficient service to all prospects, residents, and stakeholders. They provide the initial response and intake of prospective resident information. The Residential Leasing Coordinator owns the prospect pipeline, assigns future residents to a Leasing Associate and schedules property leasing tours. The Residential Leasing Coordinator reports to the Senior Director, Residential Property Management.

    ESSENTIAL FUNTIONS

    + Consistently demonstrate a genuine ‘spirit to serve’ to all prospects, residents, and stakeholders.

    + Respond with a sense of urgency to all live phone inquiries and internet prospective resident leads.

    + Have the appropriate knowledge and passion for Detroit to assist in promoting our thriving urban environment to potential tenants.

    + Keep accurate leasing activity, availability, and occupancy records and update appropriate reports daily in our CRM system.

    + Ensure adherence to all housing program compliance matters to include resident selection criteria, accurate waitlist management, income eligibility and recertification for applicable communities.

    + Create thorough guest cards in Rent Café CRM that identify the preferences, needs, and qualification status of all prospects.

    + Assist In pre-qualifying of Low-Income Housing Tax Credit (LIHTC) and Affordable applications.

    + Comply with federal and state Fair Housing laws.

    + Prepare, stock, and distribute leasing materials to Leasing Associates for tours and events.

    + Assist with touring prospective residents and community members through residential projects/buildings while communicating all the features and benefits of the building or community and surrounding neighborhood.

    + Assist with administration of resident leases in compliance with lease provisions and landlord tenant best practices.

    + Work closely with Bedrock Experience in relation to resident experience events to support the planning and execution of special events for residents.

    + All other duties as assigned.

    POSITION REQUIREMENTS

    + Minimum of 1 year of relevant work experience required.

    + Experience in leasing & sales, preferably in residential property management. (preferred).

    + Associate degree or equivalent industry experience (preferred)

    + Experience with Yardi or similar property management and sales lead tracking software (preferred)

    POSITION QUALIFICATIONS

    + Outstanding communication skills and an approachable, helpful demeanor.

    + Excellent written and verbal communication skills and relationship building skills.

    + Ability to work independently and handle multiple projects and tasks.

    + Customer service focused and able to respond timely and appropriately to all prospect inquiries.

    + With proper notice and based on occupancy levels, one must attend evening and weekend

    + Ability to work a flexible schedule when needed based on occupancy levels of properties, including evenings and weekends.

    + Experience with MS Office suite (Excel, Outlook, and Word).

    + Ability to organize and prioritize a busy workload, work well under pressure and switch gears quickly.

    + Valid driver’s license.

    KEY COMPETENCIES

    + **Communication:** Conveys ideas clearly; adapts messaging to audience; listens actively; fosters collaboration and trust.

    + **Planning & Organization:** Prioritizes tasks effectively; manages time and resources; adapts to shifting priorities; executes with attention to detail.

    + **Problem Solving** : Analyzes and resolves issues using critical thinking; remains adaptable and solution-focused; escalates when appropriate.

    + **Living Our Culture & Ethics:** Acts with integrity; promotes inclusivity and accountability; aligns actions with organizational values; upholds compliance.

    + **Technical Skills:** Applies relevant technical and industry knowledge; seeks ongoing development; contributes to team success through innovation and expertise.

    WORK ENVIORMMENT

    Bedrock is an in-person, five-day-a-week workplace. All team members are expected to work on site Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift. Some roles may have flexibility to work remotely on Fridays, based on the nature of the work and business needs. This flexibility is granted at the discretion of the Company and may be adjusted at any time.

    DISCLAIMER

    _This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time._

     

    Bedrock is an equal-opportunity employer.

     


    Apply Now



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    Rock Family of Companies (Detroit, MI)
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