• Operations Consultant II (Hybrid)

    Baylor Scott & White Health (Dallas, TX)


    **Location:** Baylor Scott & White Medical Center: Dallas (Hybrid)

    **Department:** Clinical Performance Excellence

    **Status:** Full Time

    **Schedule:** Monday - Friday, 8:00am to 5:00pm

     

    About Us

     

    Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

    Our Core Values are:

    + We serve faithfully by doing what's right with a joyful heart.

    + We never settle by constantly striving for better.

    + We are in it together by supporting one another and those we serve.

    + We make an impact by taking initiative and delivering exceptional experience.

     

    Benefits

     

    Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

     

    + Eligibility on day 1 for all benefits

    + Dollar-for-dollar 401(k) match, up to 5%

    + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more

    + Immediate access to time off benefits

     

    At Baylor Scott & White Health, your well-being is our top priority.

     

    Note: Benefits may vary based on position type and/or level

    Job Summary

    The Operations Consultant II is responsible for planning, scheduling, and completing operations improvement projects. Facilitates and directs work activities for staff and students. Focus on agile/general process improvement approach at the division level. This delivers operational improvement, financial benefit, and enhanced patient satisfaction. Stewards progress and deliverables as a liaison between site operations, senior management, and the director of Lean Operations Support.

    Key Success Factors

    + Demonstrated self-direction and results orientation

    + Excellent data and problem-solving skills applying advanced techniques

    + Expertise in lean, process and operations improvement; exceptional facilitator, able to teach how to apply the concepts of projects and programs and initiatives.

    + Consulting and/or project management experience

    + Exceptional oral and written communication skills

    + Ability to conduct professional presentations for executive level and frontline audiences

    + Ability to prioritize, plan and execute

    + Proficiency with word processing, spreadsheets, power point, and graphic presentation software

    + Politically sensitive to the dynamic interplay that occurs between systems and sites

    + Willing to travel 20-60% of the time (local travel)

    + Critical thinking and data skills

    Additional Responsibilities and Focus Areas

    + **Program Management:** Lead and coordinate cross-functional programs from initiation through execution ensuring alignment with organizational goals and timely delivery of outcomes. Develop program plans, manage resources, and monitor progress to ensure successful implementation.

    + **Strategic Initiatives:** Collaborate with senior leadership to identify, plan, and execute strategic initiatives that drive organizational growth and transformation. Conduct market and internal analyses to support strategic decision-making and long-term planning.

    + **Consumer Centric:** Champion consumer-first mindset by integrating patient and customer perspectives into operational improvements. Design and implement initiatives that enhance the consumer experience, improve service delivery, and foster engagement across all touchpoints.

     

    Belonging Statement

     

    We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

    QUALIFICATIONS

    + **EDUCATION** - Bachelor's or 4 years of work experience above the minimum qualification

    + **EXPERIENCE** - 3 Years of Experience

     

    As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.