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_Branch Operations Manager_

Company: Ultimate LLC

Salary: $85,000 - $105,000 annually At Ultimate LLC, our team is the heart of our success. We offer industry-leading pay, benefits, and opportunities for growth while serving communities across the U.S. Build your future with us! About the Job:

The Branch Operations Manager (BOM) drives the success of our branch operations by ensuring safety, controlling costs, managing the workforce, and overseeing inventory. The BOM delivers high-quality, efficient operations while maintaining excellent customer service standards and complying with all company policies and regulations. What You’ll Be Doing:

Operations:

+ Provide direct and indirect oversight of branch employees, including production supervisors, shop/yard labor, field service, dispatchers, drivers, and coordinators.

+ Manage tasks, assignments, and daily duties for temporary workers and contractors.

+ Ensure clear communication with all branch employees.

+ Utilize systems for safe, timely, cost-effective, and high-quality operations.

+ Manage costs through efficient use of resources (time, people, money) and forward-looking planning tools.

+ Ensure compliance with work orders, inventory, purchasing, and damage billing.

+ Maintain accurate and available parts, VAPS, and resources for efficient operations.

+ Collaborate with HR to recruit, develop, and maintain a skilled workforce.

+ Manage logistics, ensuring safety, DOT compliance, and route efficiency.

Production:

+ Ensure timely off-rents, thorough unit inspections, and accurate work orders, capturing damage billing as needed.

+ Relocate idle fleet and conduct physical inventory counts.

+ Track and issue vendor purchase orders; manage materials/VAPS distribution.

+ Drive first-time quality, reduce service calls, and implement corrective actions.

+ Perform other duties as assigned.

Customer Service:

+ Utilize feedback to improve processes and ensure high customer satisfaction.

+ Ensure on-time deliveries, returns, relocations, and service.

+ Maintain commercial readiness through operational excellence.

Education and Qualifications:

Requirements:

+ High school diploma, GED, or 3 years of relevant experience.

+ 5+ years managing direct reports in a service shop, manufacturing, or construction environment.

+ Experience managing a unit or departmental budget.

+ Proficiency in MS Office (Excel, Word, Outlook).

+ Ability to meet deadlines in a fast-paced environment.

+ Creative problem-solving and relationship-building with vendors.

+ Ability to manage multiple, changing priorities.

Preferred:

+ Bachelor’s degree.

+ Experience working with customers.

+ Familiarity with Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.

+ Knowledge of fleet management, logistics, inventory, dispatching, or building codes/permitting.

Personal Characteristics:

+ Lead by example with a commitment to safety, inclusion, excellence, trust, and customer focus.

+ Community-focused mindset.

Disclaimer: This posting outlines the general nature of the role and is not an exhaustive list of responsibilities or skills required. Team members may perform duties outside normal responsibilities as needed to drive success. Ultimate LLC offers generous benefits, including medical, dental, vision, disability, life insurance, paid time off, company holidays, tuition reimbursement, and 401(k) with match, plus variable pay opportunities. Ultimate LLC is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment. We value varied backgrounds, experiences, and skills to build stronger teams.