• Medical Assistant I - Call Center

    UPMC (Altoona, PA)


    UPMC Altoona Regional Health System is hiring a full-time Medical Assistant I - Call Center. his role will work Monday - Friday with varied shifts between 8 am - 5:30 pm. Upon completion of the training period, this position would have the option to work from home 50% of the time.

     

    This position answers all incoming phone calls in the call center and respond to the patient with the physicians answers.

    Responsibilities:

    + Follows OSHA recommendations regarding housekeeping duties.

    + Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.

    + Documents appropriately.

    + Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.

    + Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.

    + Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.

    + Handles the emails from patients and the responses back from the providers.

    + Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.

    + Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.

    + Handles incoming and outgoing faxes to and from facilities and pharmacies.

    + Graduate of an approved medical assisting program.

    + Six months related experience preferred.

    + Must have the ability to communicate with patients; listening to symptoms/complaints and effectively give patients instructions and explaining procedures.

    + Must have the ability to relay information to co-workers and physicians **Licensure, Certifications, and Clearances:**

    + Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran