• Desktop Support Lead/Supervisor

    NTT DATA North America (Atlanta, GA)


    Company Overview:

    Req ID: 334313

     

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

     

    We are currently seeking a Desktop Support Lead/Supervisor to join our team in Atlanta, Georgia (US-GA), United States (US).

    Job Description:

    + Provides direct supervision to a large team of desktop support staff

    + Work is guided by operational and project objectives.

    + Sets and communicates clear expectations for work outcomes and manages performance.

    + Manages a larger field service team and/or a supplier relationship.

    + Regularly coaches and mentors team members.

    + Regularly reviews the work and performance of team members.

    + Supports leadership team in business process improvements.

    + Ensures team achieves specific performance metrics.

    Required Skills

    + 3 years leadership / supervisory experience

    + 7+ years of experience with end user support & desktop support

    + 7+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands

    + Able to work on feet for up to 8 hours per day and lift items up to 50 lbs

    + A+ Certification Highly Preferred

    + Must be flexible to work shift/weekend schedule

    About NTT DATA:

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

     

    NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.