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Company Overview:

Req ID: 330679

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Supervisor to join our team in Mahwah, New Jersey.

Job Description:

Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional level team members.

Work is guided by operational and project objectives.

Sets and communicates clear expectations for work outcomes and manages performance.

Manages a larger field service team and/or a supplier relationship.

Regularly coaches and mentors team members.

Regularly reviews the work and performance of team members.

Supports leadership team in business process improvements.

Ensures team achieves specific performance metrics.

Includes 1-3 years managerial/leadership experience.

Strong negotiation skills.

Demonstrated strong leadership of personnel and of business objectives.

Advanced verbal and written communication skills.

Ability to physically perform general office requirements.

Must be able to perform essential responsibilities with or without reasonable accommodations.

Qualifications:

2 years leadership / supervisory experience

7+ years of experience with end user support & desktop support

7+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands

Able to work on feet for up to 8 hours per day and lift items up to 50 lbs

A+ Certification Highly Preferred

Must be flexible to work shift/weekend schedule

Must have a valid driver’s license and personal vehicle for travel between client offices

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is Hourly rate $35.00/hour to $39.00/Hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.