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1325 Walnut Ridge Drive, Hartland, WI 53029, USA | National Accounts Support - 9321 | Hourly | Seasonal

The National Accounts Expansion Coordinator (Temp) will play a critical role in supporting the outreach and onboarding of new satellite locations across North America that are not currently purchasing from Batteries Plus. This individual will drive change management communication, establish a structured customer engagement process, and support ramp-up to sales opportunities as defined by the National Accounts Sales team.

Essential Duties and Responsibilities

Customer Engagement & Research

+ Identify key contacts and stakeholders at each satellite location.

+ Develop comprehensive lists of known locations and contacts, including current procurement processes.

+ Gather data on the current purchasing state and desired future outcomes for customers.

+ Understand and document preferred communication methods for each account (email, phone, text, portal).

Onboarding & Communication Strategy

+ Develop change management communications to introduce BP to new locations.

+ Create multi-channel onboarding materials including: Introduction emails, Webinars, Quick reference guides, FAQs, and escalation processes

+ Implement welcome campaigns and track location engagement.

Sales Support & Opportunity Management

+ Collaborate with National Account Sales Executives to prioritize targets.

+ Track outreach, buying signals, objections, and account development progress.

+ Present a compelling value proposition tailored to each customer's needs.

Performance Tracking & Reporting

+ Monitor key metrics such as sales activity, spend, order status, shipping, and escalations.

+ Measure performance against customer KPIs and strategic goals.

+ Track communication outcomes and promote location success stories across accounts.

+ Develop and share estimated revenue projections based on existing or anticipated spend.

Education and Experience

+ Proven experience in sales support, account management, or customer onboarding.

+ Strong written and verbal communication skills; experience in crafting customer-facing materials.

+ Ability to manage multiple accounts and outreach touchpoints with attention to detail.

+ Familiarity with CRM systems and data tracking (e.g., Salesforce, HubSpot) is a plus.

+ Change management or marketing communications experience is strongly preferred.

+ Self-starter with strong organizational and time-management skills.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

Physical Requirements:

+ Prolonged periods of sitting at a desk and working on a computer.

+ Must be able to communicate effectively via phone, video conference, and email.

+ Occasional light lifting (up to 10 lbs.) of office equipment or materials may be required.

+ Ability to remain in a stationary position for extended periods during meetings or focused work.

Work Environment:

+ This is a remote-based position; candidates must have a reliable internet connection and dedicated workspace.

+ Standard business hours apply, with flexibility based on business needs or time zone differences for outreach.

+ May require occasional travel for in-person meetings, conferences, or customer visits (if applicable and approved).

+ Use of standard office equipment, including computers, printers, and telecommunication tools.

+ Collaboration primarily occurs virtually using video calls, messaging platforms, and email

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.