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Additional Information

**Job Number** 25117076

**Job Category** Spa

**Location** The Ritz-Carlton Residences Waikiki Beach, 383 Kalaimoku Street, Waikiki, Hawaii, United States, 96815VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Residences%20Waikiki%20Beach%2C%20383%20Kalaimoku%20Street%2C%20Waikiki%2C%20Hawaii%2C%20United%20States%2C%2096815)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

JOB SUMMARY

Responsible for managing and supervising all areas of the spa and retail, including programs, services, hours of operation, facilities and associates. Coordinates the delivery of spa and retail services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk, store front, inventory and spa locker room areas. Directs and works with the management and hourly associates to successfully execute all spa and retail operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the departments.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Spa & Retail Operations and Budgets

• Selects vendors for retail operations and managing contract agreements.

• Monitors retail product research, product selection and purchasing, product display.

• Manages supply inventories and purchasing control, including uniforms.

• Monitors the spa and retail’s actual and projected sales to ensure revenue goals are met or exceeded.

• Maintains cleanliness of spa, retail and related areas and equipment.

Managing Spa and Retail Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa and services for specific groups and spa contract addendum negotiation.

• Develops and Manages spa and retail promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

• Verifies spa and retail services are included in all property-related marketing and advertising.

• Identifies and recommending new products and product enhancements to remain competitive in the market.

Managing Spa and Retail Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Manages Spa and Retail controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Develops, implements and maintains a Spa and Retail onboarding program for employees to receive the appropriate new hire training to successfully perform their job.

• Administers the performance appraisal process for direct report managers.

• Develops business goals and creates appropriate development plans.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.

• Celebrates successes and publicly recognizes the contributions of team members.

The salary range for this position is $97,000 to $129,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

MIRJ

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.