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Job Profile** **Summary

•This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

**Hours:** 40 hours weekly, Monday-Friday 8am-430pm

**Location:** Lawrence, travel to Nashua and Chelmsforoffice occasionally

Preferred Qualifications:

1. High School diploma or equivalent.

2. Two (2) years of experience in a hospital, medical office, or clinic.

3. Bilingual.

**Duties and Responsibilities** **:** The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.

2. Assists with scheduling template creation and changes.

3. Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.

4. Greets and checks-in patients; verifies patient demographic and insurance information.

5. Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.

6. Collects copayments.

7. Prepares medical records and documentation for patient visits, including loading of information into the EMR system.

8. Takes an active role in monitoring patient flow and communicating delays to patients and providers.

9. Assists with billing charge entry and reconciliation.

10. Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.

11. Provides general clerical support to department physicians.

12. Participates in performance improvement projects.

Tufts Medicine benefit package Includes:

+ Competitive salaries & benefits

+ Medical, Dental, and Vision benefits that start on day one

+ 403(b) retirement plans with company match

+ Tuition reimbursement

+ Free on-campus parking

+ Guaranteed hours and set schedules

+ Professional Growth opportunities

+ NO late nights!

Pay rates shown are estimated by and do not reflect the actual rates of Tufts Medicine. A Tufts Medicine Recruiter will work with every individual applicant personally to review their experience and work history, expedite interviews with Hiring Managers, and calculate fair and equitable wages. Apply today and start the process for your next exciting career opportunity!

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at [email protected] .