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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Program Manager – OEM Integrations leads strategic integration initiatives, serving as the primary liaison between SHI and OEM partners to ensure high-quality, compliant system integrations. This role establishes KPIs, drives process improvements, and manages program progress while supporting onboarding and cross-functional efforts. As a subject matter expert, the Program Manager mentors team members, oversees integration documentation, and prepares compliance reports. The role also collaborates with internal and external stakeholders, participates in audits, and supports continuous improvement of integration and compliance processes.

Role Description

+ Lead multiple OEM integration initiatives, establishing KPIs and performance metrics to measure program success.

+ Coordinate and track the progress of integration projects, evaluating overall effectiveness and ensuring timely delivery.

+ Collaborate closely with OEM partners and internal teams to define integration requirements, deliverables, and quality standards.

+ Refine and document integration processes, workflows, and standard operating procedures to ensure consistency and compliance.

+ Identify process gaps and implement continuous improvement strategies using data analysis and best practices.

+ Serve as the primary representative for OEM integrations during onboarding and departmental transitions.

+ Communicate program goals, expectations, and status updates clearly to stakeholders and cross-functional teams.

+ Manage and maintain detailed integration documentation, compliance reports, and project records.

+ Participate in internal and external audits, supporting quality and compliance initiatives related to OEM integrations.

+ Mentor and guide team members on integration best practices, fostering collaboration and knowledge sharing across the department.

Behaviors and Competencies

+ Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

+ Follow-Through: Can take ownership of tasks, coordinate with others, and ensure that team commitments are met in a timely manner.

+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

+ Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.

+ Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

+ Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.

+ Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.

+ Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

Skill Level Requirements

+ Ability to thoroughly understand and analyze contracts and statements of work. - Intermediate

+ The ability to effectively utilize applications like Word, Excel, PowerPoint, OneNote, Project, and Visio to enhance productivity and perform various tasks efficiently. - Intermediate

+ Ability to effectively communicate and collaborate with C-suite executives and other leaders, ensuring alignment of strategic initiatives and organizational objectives. - Intermediate

+ Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization. - Intermediate

+ Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Intermediate

Other Requirements

+ Completed Bachelor’s Degree or relevant work experience required

+ 5+ years of experience in sales/sales support, partner support, or a similar role

+ Ability to travel to SHI, Partner, and Customer Events

+ Ability to travel 10%

The estimated annual pay range for this position is $70,000 - $110,000 which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status