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Senior Library Service Specialist Community Engagement

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Senior Library Service Specialist Community Engagement

Salary

$21.88 - $23.72 Hourly

Location

Various

Job Type

Full Time

Job Number

36786

Department

Houston Public Library

Division

HPL - COMMUNITY ENGAGEMENT

Opening Date

07/18/2025

Closing Date

7/25/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

PN#36786

Division: Systemwide Programs

Section: History Research Centers

Reporting Location: Community Engagement and Education

Workdays & Hours: MONDAY – SUNDAY 8:00 AM – 8:00 PM*

*Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:

Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as Senior Library Service Specialist in the Community Engagement and Education Team. Successful candidates will communicate effectively; provide exceptional customer service and enjoy interacting with people of all ages from diverse backgrounds. Specialized tasks and programs may be part of the daily work depending on location or age group.

The Senior Library Service Specialist will:

+ Provide customer service in person, online by virtual appointment, and by phone.

+ Provide computer and technology assistance and education to library outreach customers.

+ May develop, plan, and provide programs for adults including college and career information, English lessons, technology classes, book clubs, and citizenship classes.

+ May develop, plan, and provide or assist with training staff.

+ Promote library services and programming.

+ Collaborate with community groups through outreach to enhance and promote library services and programs.

+ Assist with the collection maintenance, weeding and use of the collection in the outreach bookmobiles.

+ Evening and weekend (Saturday and Sunday) shift work is required.

+ Perform other duties as assigned.

Applicants are encouraged to submit a Cover Letter and Resume when applying.

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS

One year of professional/paraprofessional experience in library, information services, or education is required.

SUBSTITUTION:

Associate’s degree and three years of professional/paraprofessional experience in library, information services, or education.

OR

Five years professional or paraprofessional experience in library, information services, or education may be substituted for the education requirement

LICENSE REQUIREMENTS

No

PREFERENCES

+ Comfortable working with diverse populations.

+ Strong interpersonal, communication, problem-solving, and organizational skills

+ Ability to work in a collaborative team environment; ·

+ Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies.

+ Experience in working with data and preparing statistical reports.

+ Experience in training staff.

+ Bilingual (Spanish and English) is preferred.

+ Experience providing programming and services in a library setting.

.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the

Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1439.

If you need special services or accommodations, 832-393-1439 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a current Houston Public Library employee?

+ Yes

+ No

03

Please indicate your level of education and verifiable related work experience.

+ High School Diploma/GED AND at least (5) five years of verifiable experience in library, information services, or education.

+ Associate Degree AND at least (3) three years of verifiable experience in library, information services, or education.

+ Bachelor Degree AND at least (1) one year of verifiable experience in library, information services, or education.

+ None of the above apply to me.

04

Please briefly describe your experience with libraries, information services, or education (If you do not have experience, please put N/A).

05

Please indicate the activities, services, or programs that you have experience with.

+ Teaching Technology

+ Providing English as a Second Language (ESOL) classes and providing Citizenship Classes

+ Leading Book clubs (any age)

+ Working with seniors

+ Storytime

+ STEM activities with youth

+ Working with teens

+ Outreach to schools

+ Photo/Document Scanning

+ None of the above

06

Briefly describe your experience providing programs or activities in a library including working with any specific age groups. (If you do not have experience, please put N/A).

07

Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions?

+ Very Comfortable (I remain calm and enforce rules consistently without needing the manager, and feel empowered to call police when necessary)

+ Comfortable (I get the person in charge to assist with more difficult situations)

+ Very Uncomfortable (I don’t feel comfortable in high-stress situations and need supervisory backup often)

08

Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.

+ Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)

+ Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

+ Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

+ None of the above

09

Please describe your experience working with disruptive or confrontational customers. If you have none, please put N/A.

10

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.

+ Spanish

+ Chinese

+ Vietnamese

+ Arabic

+ French

+ Other languages

+ I am not multilingual

Required Question