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Office Support Specialist 2 -Administrative Support

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Office Support Specialist 2 -Administrative Support

Salary

$52,414.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

25272E

Department

Public Library

Opening Date

07/18/2025

Closing Date

7/25/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

This is a Civil-service position in the Nashville Public Library. The Office Support Specialist 2 provides direct and confidential administrative support to the Assistant Director of Branch Services, and works closely with regional and branch managers across the system. The role requires exceptional organizational, communication, and technical skills to manage projects, coordinate meetings, maintain records, and ensure effective communication across the Branch Services division. This posting may be used to fill other administrative support positions when they become vacant.

A city with a great library is a great city, and that’s very true for Nashville. With nearly three million visits per year — and a collection of almost two million items — Nashville Public Library (NPL) is Music City’s gateway to lifelong learning, growth, and community connection. Our one-of-a-kind Civil Rights Room and Votes for Women Room bring visitors together to explore the history of civil rights and plot a course for our shared future. Our lauded Wishing Chair Productions puppet shows, and story times delight audiences of all ages with stories that make them laugh, love, and grow. Meanwhile, initiatives like Studio NPL, NAZA, Bringing Books to Life, Seed Exchange, Be Well at NPL, and Digital Inclusion connect Nashvillians with resources from across our 21-location system to learn new skills, enrich their quality of life, and forge long-lasting friendships. If you have a passion for helping people, love books and learning, and desire to be part of a team that does transformative work every day, then NPL just might be the place for you.

Typical Duties

+ Coordinate daily administrative operations for the Assistant Director for Branch Services, including managing calendars, scheduling meetings, and preparing communications.

+ Compile, analyze, and present data using Excel and Word.

+ Prepare reports, charts, and presentations for internal and public-facing use.

+ Serve as liaison between the Assistant Director and branch/regional managers for logistical, scheduling, and project-related matters.

+ Assist in preparation and monitoring of budgets and financial reporting.

+ Attend and document department and system-wide meetings at multiple locations.

+ Maintain accurate records of minutes, decisions, and follow-up actions.

+ Maintain filing and tracking system for projects, correspondence, and reports.

+ Handle inquiries and resolve minor complaints with discretion and professionalism.

+ Coordinate special projects as assigned, including assisting with staff events, reporting, or planning initiatives.

+ Other duties or special projects as may be assigned.

Minimum Qualifications

High School Diploma or equivalent and five (5) years of increasingly responsible clerical/administrative experience.

*Additional education will be considered in lieu of experience.

LICENSES REQUIRED:

Valid Driver License may be required for some positions in this classification.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Experience supporting senior leadership in a library, government, or nonprofit environment

+ Familiarity with library operations and public service models

+ Demonstrated proficiency in computer applications to include Microsoft Office Word and Excel

+ Bilingual language skills

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

Indicate the highest level of education you have completed.

+ No Diploma

+ High School Diploma or Equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

02

List type of degree and major field of study, if no degree answer "n/a".

03

How many years of increasingly responsible clerical/administrative experience do you have?

+ No Experience

+ One year

+ Two years

+ Three years

+ Four years

+ Five years or more

04

Briefly describe your clerical/administrative experience. If none, answer "n/a".

05

Indicate the level of expertise you have using Microsoft Office Suite.

+ Advanced

+ Intermediate

+ Novice - training, but very little work experience

+ No experience using this application

06

Do you have a valid Driver's License?

+ Yes

+ No

07

Are you bilingual?

+ Yes

+ No

08

If you are bilingual, use the area below to list the language(s) and the level of communication.

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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