• IT Service Desk Lead

    SMX (Vicksburg, MS)


    IT Service Desk Leadat SMX(View all jobs) (https://www.smxtech.com/careers/)

     

    Vicksburg, MS

     

    We are looking for a full-time IT Service Desk Lead to work onsite at the United States Army Corps of Engineers (USACE) Engineering Research and Development Center (ERDC) in Vicksburg, MS supporting the Research and Development Network. This role combines people-leadership, process optimization, and hands-on technical ability and oversight to drive service excellence, customer satisfaction, and continuous improvement in alignment with business goals and industry best practices.

    Essential Duties & Responsibilities

    + Lead the day-to-day operations of the IT Service Desk ensuring timely, high-quality technical support for end-users

    + Serve as the first point of contact for ERDC Research and Development Network customers seeking technical assistance over the phone or email

    + Provide end user support for desktop and notebook systems utilizing remote support tools

    + Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile device

    + Record all work in a service desk ticketing system

    + Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users

    + Collaborate on issues with other IT technical staff when required

    + Document and maintain configuration and process information for reference and knowledge sharing

    + Provide reports as required

    Required Skills & Experience

    + Clearance Required: None. US citizenship required for work on DoD contracts.

    + 2+ years’ experience supporting desktop operating systems in a Microsoft Active Directory environment

    + 2+ years’ experience supporting the following software: Microsoft Office suite, Adobe Acrobat, Internet Explorer, Google Chrome, Firefox, Safari, and McAfee Virus protection (or other enterprise antivirus solution)

    + 2+ years hands-on software and hardware troubleshooting experience

    + Strong technical knowledge of Microsoft Windows desktop operating systems

    + Experience with Apple Macintosh desktop operating systems.

    + Experience supporting Microsoft Office Applications.

    + Experience supporting desktop VPN client configuration and operations

    + Current CompTIA A+ certification or ability to obtain within the first 6 months of employment

    Desired Skills & Experience

    + College Degree preferred (Bachelor’s or Associates)

    + Experience with Bomgar Remote Support Tools

    + Current CompTIA A+ or Network+ certification

    + Microsoft desktop certification (MCSA Windows 10 or Microsoft Office Specialist)

    + Apple Macintosh Support certification (ACMT or ACSP)

    **Application Deadline:** 7/28/2025

     

    \#cjpost #LI-ONSITE

     

    The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

    The proposed salary for this position is:

    $52,000—$78,400 USD

     

    At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

     

    We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

     

    SMX is an Equal Opportunity employer including disabilities and veterans.

     

    Selected applicant may be subject to a background investigation and/or education verification.