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Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Support Analyst 1 in the Enterprise Application Support team in IT Operations. The Enterprise Application Support Analyst provides 2nd level technical support for Choice Hotels’ business processes and applications. In this role, you’ll be a key contributor to the second-level technical support of Choice Hotels’ enterprise applications and business processes. You’ll investigate, research, and analyze a wide range of enterprise systems to resolve service requests, incidents, and disruptions—ensuring smooth and efficient operations across the organization.

Are you the critical thinking self-starter that thrives in a collaborative, team oriented environment? We invite you to apply today for our Enterprise Application Support Analyst 1 role today and #MakeItYourChoice.

Your Responsibilities

+ Investigate and troubleshoot moderate application and distributed system issues through discovery, replication, and analysis.

+ Utilize tools such as log file reviews, database queries, script execution, and system-to-system data flow analysis to resolve issues.

+ Manage support tickets in alignment with defined priorities and service level agreements (SLAs), collaborating with business partners and cross-functional teams.

+ Participate in critical incident response efforts, providing investigative support and analysis as needed.

+ Adhere to established escalation paths, communication protocols, and documentation standards for ticket management.

+ Monitor application performance and availability using system monitoring tools, and proactively open tickets when issues are detected.

+ Contribute to team performance reviews by identifying trends and opportunities for process improvement.

Your Experience, Skills & Competencies

+ IT certification or degree, a minimum of 1 year of related work experience, or an equivalent combination of education and experience.

+ Experience with ticketing systems, preferably ServiceNow, to create track and document resolution for service requests and incidents.

+ Experience in creating documentation.

+ Experience in the hotel industry is desirable.

+ Proficient in Microsoft Outlook, Excel, PowerPoint and Word

+ Basic or having the willingness to learn how to write SQL queries (MS SQL Server, MySQL, or Oracle)

+ Can operate within the parameters of defined processes, procedures, and standards

+ Demonstrates key competencies to include Drives Results, Nimble Learning, Communicates Effectively.

This is an individual contributor role that will report to the Enterprise Application Support Manager. You will have 3 peer teammate(s) and collaborate with cross functional departments on a regular basis.

This role is not eligible for sponsorship

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

+ Competitive compensation and benefits, including medical, dental, and vision coverage

+ Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

+ Financial benefits for retirement and health savings

+ Employee recognition programs

+ Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver