• Technology Aide - Stavros Niarchos Foundation…

    The New York Public Library (New York, NY)


    Technology Aide - Stavros Niarchos Foundation Library

    **Department:** Branch Libraries

    **Employment Type:** Part Time

    **Location:** Stavros Niarchos Foundation Library

    **Reporting To:** Andre Martins

    **Compensation:** $17.00 / hour

    Description

    Overview

    The Stavros Niarchos Foundation Library/SNFL is the largest circulating library in the NYPL system. This library is a vital hub for library patrons in and around the City of New York and serves as a bridge between our neighborhood libraries and in-depth research library collections.

     

    The Library Technology Aide is responsible for supporting staff and patrons with computers, Internet, programs, and technological needs for a range of services in SNFL. This position will coordinate with the SNFL tech team to ensure patron and staff needs are met.

    Responsibilities

    Under the supervision of the AV Manager, the Technology Aide will:

    + Assists staff and patrons with computer use, internet access, and printing

    + Projects a positive and courteous attitude to the public by greeting visitors and providing information about the library’s computer services

    + Identifies, documents, and troubleshoots basic technical issues as they arise

    + Helps set up computers, audio/visual equipment for classes and programs

    + Performs other tasks assigned

     

    Required Education, Experience & Skills

    Required Education & Certifications

    + 2 years of college or high school diploma and equivalent experience

    Required Experience & Skills

    + Ability to troubleshoot basic computer and printer issues

    + Experience with all standard operating systems and productivity software, including Microsoft Office Suite and Google Workspace

    + Strong organizational skills and ability to follow detailed instructions in a fast-paced environment

    + Excellent customer service skills and the ability to work with a diverse patronage

    + Superb interpersonal and communication skills

    + Strong problem-solving skills

    + Demonstrated ability to work as part of a team

    + Demonstrated reliability and professionalism

    + Experience with Audio Visual Systems is a plus

    + Experience with eReaders and other library technologies

    + Ability to speak foreign languages

    Managerial/Supervisory Responsibilities:

    + N/A

     

    More...

     

    Core Values

    _All team members are expected and encouraged to embody the NYPL Core Values:_

    + Be **Helpful** to patrons and colleagues

    + Be **Resourceful** in solving problems

    + Be **Curious** in all aspects of your work

    + Be **Welcoming** and **Inclusive**

    Work Environment

    + Public library setting

    Physical Duties

    + Move and Transport up to 25 lbs., and wheel-loaded book trucks and tubs weighing up to 250 lbs.

    + Remaining stationary for periods of time

     

    Pre-Placement** **Physical Required?

     

    No

     

    Union/Non Union

     

    Non-Union

     

    FLSA Status

     

    Non-Exempt

     

    Schedule

     

    This position will be scheduled for **18 hours per week** during SNFL’s hours (https://www.nypl.org/locations/snfl) , Saturday hours and at least one evening shift per week are required. Candidates must be able and willing to work a flexible schedule to coincide with branch needs.

     

    _This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed._

     

    _The New York Public Library_** **_Salary Statement_

     

    At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

     

    Union Salaries are determined by collective bargaining agreement(s).