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Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health (https://www.point32health.org/) .

Job Summary

Under immediate supervision, the Office Services Assistant develops and implements all return mail processes, procedures and reporting and educating staff regarding these procedures and ensures compliance. Generate weekly statistical and graphical reports. Accurately processes, assembles, finishes, packages, and ships of a variety of correspondence and packages, manages inventory functionality, ensuring availability of appropriate levels of all inventory materials and supplies.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

+ Receive, separate, sort and categorize all return mail. Educate staff members surrounding policies and procedures within the return mail function. Monitor compliance with policies and procedures.

+ Provide accurate and efficient processing, assembly and finishing in accordance with work orders and customer requests.

+ Work with order entry systems and verbal request to assemble and process as required. Research customer orders and request using informational databases. Process orders and fills literature requests. Provide statistical reports on orders and units processed.

+ Manage, track, and evaluate all inventory-stocking needs; order materials to ensure stock is maintained at established thresholds. Accurately maintains and tracks in-house material movement, storage, and physical counts. Provides, monitors, and maintains all shelving of material, locations, and proper identification numbers for all material.

+ Monitor, track and process all mailings; including overnight, specialty, self-insured and member requested. Package and box all pre- and post-sales materials. Type mailing labels in preparation for mailings. Coordinate timely and accurate shipping and receiving of all materials.

+ Process all relative packages through mail providers utilizing shipping software systems.

+ Receipt and reconciliation of all departmental supplies and stocking materials against packing slips. Batch and prepare data for Inventory software system. Monitor and manage all proper identification of packages and material received. Process orders for in house stationary requests.

+ Gather and compile data to provide weekly statistical reports regarding production, fulfillment and return mail.

+ Provide material needs ensuring proper levels of supplies. Operate photocopying machinery as required. Make photocopies and scan materials as required. Provide recommendations and suggestions to daily operations of material distribution.

+ Other duties and projects as assigned.

Qualifications – what you need to perform the job

Certification and Licensure

Education

+ Required (minimum): High school diploma

+ Preferred: Bachelor’s degree

Experience (minimum years required):

+ Required (minimum): 0-2 years of related work experience

+ Preferred: 1-3 years of experience

Skill Requirements

+ Resilient, collaborative, flexible, innovative.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

+ Must be able to work under normal office conditions and work from home as required.

+ Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.

+ May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

+ Medical, dental and vision coverage

+ Retirement plans

+ Paid time off

+ Employer-paid life and disability insurance with additional buy-up coverage options

+ Tuition program

+ Well-being benefits

+ Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all

All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Scam Alert** : Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact [email protected]

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.