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Housecall Providers www.housecallproviders.org

Housecall Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations.

Our Mission

Improving lives by bringing health care home.

Our Vision

To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life.

Our Values

Compassion and respect, authentic relationships, collaboration, courage, social justice.

Diversity Statement

We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large.

The quadruple aim is real at Housecall Providers

In home medical care for homebound patients is proven to increase patient comfort, improve health outcomes, reduce health care costs and increase provider/care team satisfaction. Housecall Providers has saved Medicare millions of dollars, while providing better care to our patients, ensuring greater patient comfort, improved health outcomes and care team satisfaction. With the population aging, more people are suffering from multiple chronic conditions and degenerative diseases. This trend will continue as roughly 10,000 baby boomers a day enter the Medicare system.

Job Title

Primary Care Supervisor I

Requisition #

25071

Exemption Status

Exempt

Management Level

Supervisor

Direct Reports

Care Coordinators and Lead, Intake and Scheduling Specialists, Primary Care Float, Business Office Assistant and Receptionist

Manager Title

Primary Care Clinical Manager

Department

HCP Primary Care

Pay and Benefits

Estimated hiring range $72,765 - $88,935 /year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits

Posting Notes

This hybrid role is primarily remote, with visits to the office once a month. The schedule is Monday – Friday, with the opportunity to move to a 4/10 schedule in the future. Candidates must reside near Portland, Oregon.

Job Summary

This position is responsible for daily operational oversight and supervision of Primary Care staff in order to ensure the highest level of compliance and quality care is provided. Responsibilities include operations oversight, patient advocacy, implementation and ongoing assessment of patient care needs, monitoring patient/family satisfaction, data collection, process improvement, staff and team productivity and compliance with regulatory requirements. This position supervises non-clinical staff.

Essential Responsibilities

Operations

+ Leads the daily work of the primary care interdisciplinary team, and act as a resource for staff.

+ Ensures daily activities are being assigned, monitored, scheduled, and coordinated across the team.

+ Ensures the highest quality of care is provided and is in compliance with established policies and procedures and federal, state, and local regulatory requirements by reviewing documentation, making visits with staff, reviewing care plans, participating in interdisciplinary care team (IDT) meetings, and reviewing patient satisfaction surveys.

+ Assesses hardware and software functionality and works with leadership, IS and/or vendors to resolve.

+ Leads, facilitates and participates in meetings or huddles, prepares agendas and distributes meeting minutes. Reviews meeting information with staff who are unable to attend.

+ Monitors and approves overtime, administrative and medical expenses to ensure adherence to budget.

+ Ensures the maintenance of clinical records by routinely auditing to assure accuracy, completeness and compliance with policies and procedures, regulatory requirements and standards including HIPAA.

+ Communicates with marketing personnel regarding patient issues that arise that may affect referral source relationships.

+ Performs field visits regularly to ensure staff quality care is provided and policies and procedures are followed. Holds staff accountable for correcting issues identified.

+ Consults with Primary Care Practice Administrator and Medical Director on medical issues and administrative responsibilities including QAPI and compliance.

Planning

+ Participates in program management, including budgeting, strategic planning, utilization, and quality assessment/improvement (QAPI) activities.

+ Participates in development and implementation of policies and procedures.

+ Identifies areas for program and process improvement and makes recommendations to primary care management.

+ Analyzes staffing needs and provide recommendations to Primary Care Practice Administrator and Medical Director for decision making.

+ Creates and maintains staff schedule, reviews, and approves time off requests, and ensuring adequate staffing at all times.

Employee Supervision

+ Supervises team and recommends team direction and goals in alignment with the organizational mission, vision, and values.

+ Identifies work and staffing needs to meet work expectations; recruits and hires, using an equity, diversity, and inclusion lens.

+ Plans, organizes, schedules, and monitors work; ensures employees have information and resources to meet job expectations.

+ Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.

+ Trains, supervises, motivates, and coaches employees; provides support toward employee development.

+ Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.

+ Ensures team adheres to department and organizational standards, policies, and procedures.

+ Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).

+ Performs supervisory tasks in collaboration with Human Resources as needed.

Organizational Responsibilities

+ Perform work in alignment with the organization’s mission, vision, and values.

+ Support the organization’s commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals.

+ Strive to meet annual business goals in support of the organization’s strategic goals.

+ Adhere to the organization’s policies, procedures, and other relevant compliance needs.

+ Perform other duties as needed.

Experience and/or Education

Required

+ Minimum 4 years’ experience in a primary care setting

Preferred

+ Minimum 1 year experience in a supervisory or lead position; lead roles should include regular assistance to a manager or supervisor in employee hiring, coaching, performance evaluation, and other supervisory tasks.

Knowledge, Skills and Abilities Required

Knowledge

+ Working knowledge and use of Trauma Informed language and principles, Motivational Interviewing principles, and community resources

+ Working knowledge of palliative care and end-of-life care principles

Skills and Abilities

+ Ability to communicate effectively with diverse staff and patients, their families, and caregivers

+ Ability to supervise interdisciplinary teams to reach their full potential for collaboration, productivity, and effectiveness

+ Ability to lead a diverse group of people toward a common vision with proven results related to motivation, engagement, and goal attainment

+ Open leadership style; actively seeks out and supports collaborative thinking and problem solving with others inside and outside the organization.

+ Strong communication, interpersonal, and customer service skills; can remain flexible, positive, and adaptable

+ Strong facilitation and motivational skills to inspire and facilitate staff engagement and learning

+ Able to build productive professional relationships, hold staff accountable and resolve conflicts successfully

+ Works with high-energy, proactive, persistent, assertive, data driven and focused.

+ Demonstrates proficiency in data collection, analytical capability, and ability to design and implement constructive change to improve program and patient outcomes

+ Strong time management and organizational skills, can keep multiple tasks on track and bring projects successfully to completion

+ Ability to commit to process improvement, employee development, principles of cultural competence, and personal growth

+ High degree of diplomacy, credibility, and persuasiveness to consistently cultivate effective working relationships; ability to effectively express ideas and gain acceptance

+ Ability to create and effectively train staff on new policies and procedures

+ Ability to work in a continuously improving environment and support others to embrace change

+ Ability to display non-judgmental attitude

+ Ability to mentor individual and team growth

+ Aptitude for behavior change coaching

+ Act as a role model for staff for professional behavior and appropriate work ethic

+ Ability to problem solve creatively

+ Advanced computer skills and a working knowledge of Electronic Medical Records systems, MS office, Outlook, and the internet

+ Ability to work effectively with diverse individuals and groups

+ Ability to learn, focus, understand, and evaluate information and determine appropriate actions

+ Ability to accept direction and feedback, as well as tolerate and manage stress

+ Ability to tolerate grief

+ Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day

+ Ability to sit for at least 3-6 hours/day

+ Ability to stand, walk, bend, reach, lift, carry, push, pull and/or pinch small objects for at least 1-3 hours/day

Working Conditions

Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person

Hazards: May include, but not limited, to physical and ergonomic hazards

Equipment: General office equipment and mobile technology, medical equipment, and supplies

Travel: This position may include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Office setting

#Li-Hybrid

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.