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Tourist Information Counselor

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Tourist Information Counselor

Salary

$18.46 Hourly

Location

Washington County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-29759

Department

Department of Transportation

Division

TR Trsm Srvs Sctn

Opening Date

07/17/2025

Closing Date

7/26/2025 11:59 PM Eastern

Job Code

05942

Position Number

00231964

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

083910

Bureau / Division

Bureau of Innovations/Tourism Services Division

Worksite Address

I-70 eastbound, 5 miles east of PA/WV border

City

Claysville, Pennsylvania

Zip Code

15323

Contact Name

Brenda Findley

Contact Phone

814.678.5083

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

If you have a genuine enthusiasm for assisting travelers and equipping them with essential information for their adventures, the Washington County Welcome Center has an exciting opportunity for you. They are seeking a Tourist Information Counselor to become an integral part of their team. In this role, you will be instrumental in providing visitors with exceptional support, insightful guidance, and valuable resources that will significantly enhance their travel experiences. Your ability to deliver accurate and helpful information, combined with your enjoyment of engaging with diverse individuals, makes this position an ideal fit. Don’t miss the chance to apply today and contribute to creating memorable journeys for those who visit!

DESCRIPTION OF WORK

In this position, you will be tasked with providing outstanding customer service to all visitors and stakeholders of the PennDOT Welcome Center, which encompasses the traveling public, tourism industry partners, internal clients, employees, and vendors. Your main responsibility will involve assisting travelers by offering vital information regarding their stay in Pennsylvania, including directions and hotel options, thereby fostering and enhancing tourism across the state.

Moreover, you will be instrumental in advancing PennDOT's tourism outreach efforts and strengthening industry partnerships through a variety of initiatives, such as special programming, informational tours, travel shows, and other related events. You will also be expected to undertake additional travel-support duties as directed by your supervisor or division manager.

Effective and proactive communication is essential to ensure the smooth operation of the Welcome Center Division. You will be required to maintain direct communication with the Tourist Information Supervisor to address any inquiries, concerns, or suggestions related to the staff and operations of the Welcome Center.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00231964) .

Work Schedule and Additional Information:

+ Full-time employment

+ This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday Temporary hours of operation are 9:00 AM to 5:30 PM.

+ This position includes reporting to work during periods of inclement weather, unless directed otherwise, as part of PennDOT’s mission is to serve the traveling public.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year of experience in work involving public contact;or

+ An equivalent combination of experience and training.

Additional Requirements:

+ You must be willing and able to work in and commute to Washington County PennDOT Welcome Center: I-70 eastbound, 5 miles east of PA/WV border, Claysville, PA 15323.

+ You must have the ability to report to work within 1-hour of being called in.

+ You must have front facing public contact experience.

+ You must have one year of work experience involving public contact.

+ You must have experience working with computers.

+ You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.

+ You must be able to perform essential job functions.

Preferred Qualifications (not required):

+ Five or more years of full-time experience in work involving front facing public.

+ High school diploma or equivalent.

Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.

How to Apply:

+ Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time experience in work involving public contact do you possess?

+ 1 year or more

+ 6 months but less than 1 year

+ Less than 6 months

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

+ 30 credits or more

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

04

Additional Requirement- This position is located in Washington County PennDOT Welcome Center: I-70 eastbound, 5 miles east of PA/WV border, Claysville, PA 15323. Are you willing and able to work in and commute, to this location?

+ Yes

+ No

05

Additional Requirement- Would you be available to arrive at I-70 eastbound, 5 miles east of PA/WV border, Claysville within an hour's notice of being called in for a shift?

+ Yes

+ No

06

Additional Requirement- If your home address is more than one hour away from the Welcome Center location, will you be able to explain how you plan to report to work within the one-hour requirement? If your home address is less than one hour away from the Welcome Center location, please respond "Yes".

+ Yes

+ No

07

Additional Requirement- Have you worked a front facing customer service position?

+ Yes

+ No

08

Additional Requirement- Do you have experience working with computers?

+ Yes

+ No

09

Additional Requirement- Do you have work experience in answering phone calls, fielding questions, and directing callers to appropriate staff?

+ Yes

+ No

10

Additional Requirement- Do you have work experience in composing emails in response to customer questions and issues?

+ Yes

+ No

11

Additional Requirement- Do you have customer service experience including direct contact with individuals that involved greeting them; directing their inquiries; and providing solutions to issues and concerns?

+ Yes

+ No

12

Additional Requirement- Do you have work experience in accurately compiling and tracking office activities and inventories in reports?

+ Yes

+ No

13

Additional Requirement- Do you have work experience in data entry that included inputting and typing information on a keypad or keyboard?

+ Yes

+ No

14

Additional Requirement- Do you have work experience in collecting and cataloging files in alphabetical or numerical sequences?

+ Yes

+ No

15

Preferred Qualification- How many years of full-time experience in work involving front facing public contact do you possess?

+ 5 years or more

+ 2 years or more

+ 1 year or less

+ None

16

Preferred Qualification- What is your highest level of education?

+ Master's Degree or greater

+ Bachelor's degree

+ Associate's Degree

+ Some college

+ High school diploma or equivalent

+ Other

+ None

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov