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When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The primary responsibility for this position is to serve in the role of System Administrator for the eGRC solution, Archer, in use at Sallie Mae. The platform includes modules that support the following programs: Risk Management, Issues Management, SOX Management, Business Continuity Management, Third Party Management, Model Risk Management, Regulatory Compliance and Privacy Compliance. You will collaborate with cross-functional teams to implement business processes, manage system configurations, troubleshoot issues, and support end-users with technical solutions. This includes engaging with team members and program owners to define requirements and changes to new and existing solutions, documenting requirements and designs, providing time and level of effort estimates to complete implementation work, configuring solutions based on requirements and validating implementations. As new solutions are added, this role will be responsible for working together with the other System Administrator(s) to implement per business requirements and maintain both the system and supporting documentation.

What You'll Do

Daily Support of enterprise GRC system:

+ Serves as an eGRC subject matter expert.

+ Collaborate with other System Administrators to define shared accountabilities and processes.

+ Provide expertise in software platform capabilities and perform software configuration, testing and day-to-day support of solutions.

+ Proactively use business and technical expertise to create solutions that meet business requirements.

+ Troubleshoot issues in core and on-demand applications and interface with the Vendor Technical Support team, as needed.

+ Assist end users with data imports as requested.

+ Configure custom reports and build dashboards based on business needs.

+ Develop and maintain proper system documentation, training, and awareness materials for the GRC related technical processes, applications, and content.

+ Conduct end user training as required or assist Solution owners with training content.

Project Support

+ Support ongoing enhancements, improvements in efficiency and user experience of Archer.

+ Contribute to Risk Technology Transformation initiatives involving the GRC solution.

+ Partner with business and technology teams to explore and implement data snapshots options.

+ Support integration with platforms such as SharePoint, Power BI and systems of record used.

System Software Upgrades/Updates

+ Plan for and support the deployment of platform software upgrades and patches across development, testing and production environments.

+ Conduct server post-patching validation and check out.

_The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._

What you have

Minimum education, skills and experience required.

+ Bachelor’s Degree

+ Minimum of 5 years of experience working in an audit, risk management or compliance field.

+ Prior experience in system administration of Archer or another GRC solution in a financial services institution or other highly regulated industry

+ Strong attention to detail, analytical and critical thinking skills

+ Self-starter with a high level of integrity and accountability

+ Capable of working independently and collaboratively with the other System Administrator(s)

+ Effective communicator with the ability to interact with staff at all levels of the organization and external parties.

+ Able to follow instructions and execute tasks with minimal supervision.

+ Proven ability to conduct focused research and analyze information independently.

+ Strong teamwork, organizational, leadership, and time management skills.

+ Demonstrated experience building and customizing reports for management use.

+ Proficient in Microsoft Office applications, including Excel, Word, Visio, PowerPoint, etc.

Preferred education, skills, and experience.

+ Experience working in a highly regulated industry (e.g., finance, healthcare, energy, government)

+ Archer Certifications or other industry relevant certifications such as CGRC, CRISC, PMP etc.

The Americans with Disabilities Act

_The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._

Feeling your best helps you do your best:

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

+ Competitive base salaries

+ Bonus incentives

+ Generous PTO, Floating Holidays and 12 Federal Holidays observed

+ Support for financial-well-being and retirement 401k with employer match

+ Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

+ Employer paid short-term/long-term disability and basic life insurance

+ Flexible hybrid working arrangements.

+ Paid parental leave and adoption reimbursement programs

+ Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

+ Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

+ Tuition Reimbursement and Family Scholarship Programs

+ Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (https://salliemae.com/legal/pay-transparency-policy/)** **to view the U.S. Pay Transparency Policy,** **here (https://mandatoryview.com/?LicenceId=b723c601-1179-462b-a551-71dec216fdbf&ProductType=IntranetLicense&SubType=PG)** **for federal job applicant notices, and** **here (https://www.salliemae.com/content/dam/slm/writtencontent/Policies/CA\_Privacy\_Notice\_2023.pdf)** **to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/www.eeoc.gov/employees-job-applicants. https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Click https://https/www.salliemae.com/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.