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Maintains/cleans/audits of DELPHI FDC accounts, bookings, banquet event orders, revenues, etc.

Skills:

Working Knowledge of Microsoft word, excel, Meeting Broker and DELPHI FDC. Experienced DELPHI FDC user with working knowledge of a Delphi Multi-Property (DMPE) & Global system. Have excellent command of English both verbal and written.

Experience:

DELPHI FDC usage (general system and back of house system).

Duties and Responsibilities:

+ Provides directors of marketing, catering, sales, and conference services, with support in generating accurate reports for forecasting purposes.

+ Input, manage and update item entries (menu items, hotel and meeting room capacities/information, etc.) in DELPHI FDC.

+ Manage and ensure DELPHI FDC information (accounts, contacts, BEO’s, and events) are entered accurately and to company standards.

+ Maintains Hotels expected DELPHI FDC competency level.

+ Create, track, assign, and link all sales leads in Delphi FDC appropriately.

+ Train all new employees in DELPHI FDC system and hotel standards.

+ Responsible for re-training opportunities with employees in DELPHI FDC.

+ Liaison between the Hotel, GSO and the Corporate Office in regards to DELPHI FDC and Meeting Broker; issues, up dates, changes and standards.

+ Run and complete regular Delphi FDC audits to insure hotel entered information is accurately reported and meets InterContinental Hotels Group standards.

+ Liaison between Hotel and Amadeus on DELPHI FDC and Meeting Broker systems. Responsible for contacting Amadeus support with any issues and ensuring those issues are resolved in a timely manner.

+ Monitor interface with PMS (Opera) system and insure system accurately reflect block commitments and pick-up.

+ Liaison between DELPHI FDC, Opera, and Concerto support on group related issues or up dates.

+ Liaison between Hotel and the Corporate Office for adding, changing, or retiring a user in the DMPE systems.

+ Generate Month End, Pace, Production, and consumption reports for Sales, Catering, and Conference Services.

+ Produce end of quarter Bonus Plan reports

+ Create and generate new reports for sales, conference services, and catering departments as needed. (i.e. daily’s, 10-reports, etc.).

+ Provide support to staff with any DELPHI FDC related issues.

+ Run daily, weekly, monthly, and quarterly reports for managing accounts, contacts, and bookings in DELPHI FDC (i.e. TBA and Hold reports).

+ Maintains and updates all compiled reports for the Hotel (eg. adding new users to a report)

+ Assist Directors with the Budget and Marketing Plans as required.

+ Provide administrative support to DOSM & DOS

+ Perform other duties, tasks and special projects as assigned.

+ Manages Meeting Broker and distributes leads several times per day.

+ Updates Cvent and other booking channels to ensure the information is accurate.

+ At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

+ Perform other duties, tasks and special projects as assigned.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

**The salary range for this role is $28.20 to $30.55** . **This is the lowest to highest pay scale** we, in good faith, believe we would pay for this role at the time of this posting. **We may ultimately pay more or less than the posted range, and the range may be modified in the future.** An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.