• Front Desk Supervisor

    Omni Hotels (San Antonio, TX)


    Location

     

    Mokara Hotel and Spa

     

    The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

     

    The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

    Job Description

    The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

    Responsibilities

    + Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards

    + To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas

    + To be experienced with various guest scenarios

    + Ability to count and disburse money

    + To be familiar with all technical equipment related to the Front Desk

    + To understand the influence and importance of all departments on the Front Desk

    + Must be able to perform all positions in the Front Office department

    + Responsible for the training of new associates

    + Understand all radio codes and emergency procedures

    + Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager

    Qualifications

    + Previous customer service experience

    + Previous cash handling experience

    + Previous hotel experience highly preferred

    + Ability to clearly communicate (verbal and written) in English with guests, associates and vendors

    + Ability to stand for 8 hour shift

    + Must be able to work a flexible schedule to include nights, holidays and weekends

    + Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

     

    Job LocationsUS-TX-SAN ANTONIO

     

    Posted Date3 weeks ago(7/3/2025 1:25 PM)

     

    Requisition ID 2025-124759

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations