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At a glance

Position:Senior Quality Specialist

Primary Location:Croydon (PA, USA), Pennsylvania, United States of America

Schedule:Full time

Date Posted:07/21/2025

Job Number:R2060634

Position Type:Regular

Workplace Type:Onsite

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dowhas an exciting opportunity for aSenior Quality Specialistat ourCroydon, PAlocation!

About you:

Leads and executes all aspects of the quality program within the Croydon site to enable the facility to profitably meet customer and product regulatory requirements related to the quality management system and related business quality strategies. Provides training, coaching, and overall guidance to enhance front line knowledge and accountability for quality across key roles. Promotes and enables a customer-focused culture across multiple plants or within a single plant with complex interfaces and/or requirements. Requires expanded conceptual and practical knowledge in own job discipline and broadens capabilities.

Responsibilities / Duties:

+ Provides leadership to the QC lab personnel to drive consistency in analytical results, teamwork and improved work process development.

+ Leads implementation and maintenance of the business/site quality programs which align to the Business Quality Strategy at the plant level.

+ Trains and provides guidance to plant and other roles that impact product quality on customer and product regulatory requirements, and the use of supporting quality tools and processes to achieve plant and business goals.

+ Provides an effective interface between customers and the plant to ensure consistent high quality service to customers. Represents the “Voice of Customer” at the plant level.

+ Acts as key plant interface to build or enhance cross-functional relationships across multiple sites or within a complex system, services and flow of information between the plant and the customer, Purchasing, Supply chain, R&D/TS&D, Product Stewardship, Commercial organization related to the product quality/regulatory requirements related to the quality management system.

+ Continually improves effectiveness of the quality management system and demonstrates influential leadership in the execution of improvement opportunities.

+ Identifies and leads product quality improvement opportunities and problem-solving efforts at the plant level, as determined through data analysis, customer feedback, continual improvement projects, and other quality-related programs.

+ Generates and uses quality data to drive product quality improvements.

+ Leads plant and/or site-level management of change activities related to product quality.

+ Ensures plant Operating Discipline system, procedures and guidelines meet quality system requirements, as appropriate and serves as element focal point for the quality requirements of the Operating Discipline Management System.

+ Establishes and leads the plant quality system audit program and conducts internal and third party audits, in conjunction with Business or Site strategies, leveraging findings to drive continual improvement.

Required Qualifications:

+ A minimum of a bachelor’s degreeorrelevant military experience at or above a U.S. E6 rankingorCanadian Petty Officer 2nd Class or Sergeant. ​

+ 3+ years of relevant experience in quality, manufacturing or related experience

+ A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

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Preferred Qualifications:

+ Previous Leadership experience

+ Technical degree, engineering, chemistry, life sciences, etc.

+ Previous Quality Management Systems experience (QMS)

Physical Demands:

Willing and able to meet physical demands of the job, with or without reasonable accommodations:

+ Wear safety equipment, such as earplugs, goggles, and steel-toed shoes

+ Perform frequent bending, reaching, and lifting

+ Climb stairs/ladders and work high off the ground

+ Stand or walk for extended periods of time

+ Infrequent lifting of material weighing up to 55 lbs

Your Skills:

+ Training and Development:Training and development involves improving the effectiveness of organizations and the individuals and teams within them. Training may be viewed as related to immediate changes in organizational effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals. While training and development technically have differing definitions, the two are oftentimes used interchangeably and/or together.

+ Quality Management: Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

+ Corrective and Preventive Action (CAPA): Corrective and preventive action consists of improvements to an organization's processes taken to eliminate causes of non-conformities or other undesirable situations. It is usually a set of actions that laws or regulations require an organization to take in manufacturing, documentation, procedures, or systems to rectify and eliminate recurring non-conformance. Non-conformance is identified after systematic evaluation and analysis of the root cause of the non-conformance. Non-conformance may be a market complaint or customer complaint or failure of machinery or a quality management system, or misinterpretation of written instructions to carry out work.

+ Quality Mindset:A Quality Mindset refers to an attitude and approach where individuals and organizations prioritize quality in all aspects of their work.

+ Quality Auditing:A quality audit is a process that involves the systematic identification and examination of a production quality system.

+ Quality Gatekeeping: Person or system that controls access to something to ensure quality, security, or standards are met

+ Leadership- Leadership is the ability of an individual or a group of individuals to influence and guide followers or other members of an organization.

+ Communication - Professional communication, encompasses written, oral, visual and digital communication within a workplace context.

+ Conflict Management - Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

Additional Notes:

+ This position does not offer relocation assistance

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

+ Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

+ Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.

+ Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

+ Employee stock purchase programs (availability varies depending on location).

+ Student Debt Retirement Savings Match Program (U.S. only).

+ Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

+ Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.

+ Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

+ Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

+ Competitive yearly vacation allowance.

+ Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

+ Paid time off to care for family members who are sick or injured.

+ Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

+ Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.

+ On-site fitness facilities to help stay healthy and active (availability varies depending on location).

+ Employee discounts for online shopping, cinema tickets, gym memberships and more.

+ Additionally, some of our locations might offer:

+ Transportation allowance (availability varies depending on location)

+ Meal subsidiaries/vouchers (availability varies depending on location)

+ Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.