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NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.

Operations Management VP

Do you have extensive management experience in human services? Are you looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team-based workplace that puts people first. As Vice President of Operations Management, you will be responsible for the operational leadership of business units in multiple states, typically producing $300 million or more in annual revenue, and oversee services for residential, vocational, and in-home settings.

+ Services and Supports:

+ Oversee systems for implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served.

+ Oversee implementation of quality improvement standards and practices; work with the Quality Improvement Vice President and direct the Quality Improvement Director in developing and implementing multi-state strategies to manage and improve quality.

+ Review licensing compliance including Network Compliance Plan implementation and timely and accurate documentation; maintain confidentiality and adherence to individual rights standards; review and respond accordingly to adverse action regulatory correspondence and monitor multi-state compliance.

+ Implement strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers, and payers; oversee implementation of satisfaction surveys and implement improvement plans as appropriate; implement stakeholder communication plan.

+ Oversee implementation of incident management protocol; manage timely incident reporting and response to higher-level incidents; review trends.

+ Identify and implement proactive strategies to reduce or eliminate serious incidents in assigned states; direct state teams to address safety concerns, limiting the potential for continued concern or incident.

+ Implement system to assure protection of individuals’ funds and property, ensuring safety and accuracy; oversee system for auditing, monitoring, and reviewing individual financial accounts.

+ Health Care:

+ Oversee implementation of health and safety programs as well as medication administration and dietary planning; implement strategies to limit illness or serious incident and promote access to timely and appropriate medical care; oversee healthcare documentation.

+ Oversee system for medication administration, documentation, and security; direct audits of medication administration documentation; direct system to confirm that employees are appropriately certified and trained.

+ Direct assigned states to design and monitor food service in accordance with dietary and regulatory requirements, including consideration of special needs, special occasions, and individual choice.

+ Stakeholder Relations:

+ Manage relationships and communications with the general community, neighbors, government, competitors, and other outside organizations.

+ Maintain and foster positive relationships with multiple state government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.

+ Participate in advocacy on behalf of individuals served or supported; join and take a leadership role in state and national trade associations, advocacy, or other pertinent organizations.

+ Develop public policy strategy; participate in building relationships with legislators and government officials; make political contacts and lobby on behalf of the industry, company, and persons receiving services.

+ Personnel:

+ Supervise execution of human resource practices including recruitment, retention, training, scheduling, payroll processing, record keeping, and management of employees; conduct monthly meetings with state team members including Executive and State Directors, Business Director, Quality Improvement Director, Human Resource Director, and other personnel.

+ Work with the Human Resource Director in developing and managing recruitment and hiring strategies; hire Executive and State Directors, Quality Improvement Director, and other team members in consultation with the Operating Group President and department vice presidents.

+ Oversee multi-state management and implement employment practices; conduct annual evaluations for multi-state team and oversee evaluation process for all employees; in consultation with human resource personnel, review written warnings and approve involuntary terminations for state-level personnel.

+ Organize and oversee orientation and training programs; monitor training compliance and documentation.

+ Manage workers’ compensation and employee safety programs and monitor compliance; direct return to work implementation.

+ Growth and Development:

+ Oversee strategic and blueprint planning to grow business across multiple states; incorporate growth and budgetary planning; review best practices for dissemination across states; maintain a healthy and productive business showing year-over-year growth.

+ Direct business development and operation personnel in efforts to grow revenue, maintain margin and meet annual growth plans; encourage state and regional development to serve new populations and drive geographic and service line expansion; encourage and approve new start or other core development initiatives.

+ Promote relationships with payers, competition, and other stakeholders; identify opportunities by following industry trends, responding to payer needs and requests for proposal.

+ Identify potential candidates for tuck-in or acquisition; assist with diligence and integration planning; assume management of acquired entities.

+ Direct strategy across multiple states to increase census, maintain occupancy, improve daily attendance, and maximize utilization.

+ Financial Management:

+ Manage financial performance of business units; review financial statements; review purchasing practices.

+ Oversee billing to assure accuracy and compliance in practices and documentation; monitor utilization between authorization, provision of service, and billing.

+ Monitor spending and purchasing practices to maintain budgetary compliance; monitor staffing and program spending; approve proposals for capital improvement.

+ Work with the Operating Group President to develop and implement fair and equitable wage plans; approve wage status changes for multi-state and state teams according to wage guidelines and budgetary parameters.

+ Maintenance:

+ Oversee system to maintain facilities, grounds, furnishings, and equipment in good repair and working order and in accordance with regulatory standards; oversee environmental safety planning; develop long term plans for capital improvement.

+ Supervise system to maintain neat, clean, and safe service environments, including grounds; assure age-appropriate and esthetic decoration.

+ Direct system to assure vehicles are clean, safe, and well maintained; oversee system of training procedures for maintenance and safe operation of vehicles and transport of individuals.

_Qualifications:_

+ A nursing degree (RN or MSN) is required

+ Strong track record of success as a senior leader within skilled nursing facilities (SNFs) and congregate living health facilities (CLHFs), with experience in facilities serving both adult as well as pediatric patients

+ Deep familiarity with Medicare regulations, JCAHO standards, MDS, and state-specific requirements across CLHF and SNF ecosystem

+ High-performing Director/VP/EVP of Operations with a history of overseeing operations across multi-unit, multi-state facilities, with at least $100M+ in P&L responsibility

+ Highly skilled in staffing optimization, clinical documentation, and resource allocation within low-margin environments

+ Proven track record of driving continuous improvement, growing margins and enabling same-site growth

+ Experience integrating fragmented or siloed operations into a unified system of care, with a focus on scalability, protocol adherence, culture alignment, and data-driven performance tracking

+ Prior experience successfully managing a business through operational transformation and change, including turnarounds and growth periods. Unafraid to appropriately challenge existing ways of doing things at the benefit of the organization

+ Proven expertise in setting clear goals around the vision and growth strategy of the business and holding team membersaccountable to reaching set goals

+ Effectively balances the need for broad change with an understanding of how to ‘bring the team along’ and push forwardwhile maintaining credibility and relationships with the clinicians and broader teams

+ Fiercely passionate about the mission; dedicated to delivering the highest quality care and improving patient outcomes

+ History of building and maintaining effective working relationships both within and outside the organizations at all levels

+ An ambitious leader who inspires their team, leads with conviction and can build consensus

+ Scrappy ‘doer’ who likes to dive in and move things forward

+ High grit and tenacity

_Why Join Us?_

+ Competitive compensation/benefits package.

+ 401(k) with company match.

+ Paid time off and holiday pay.

+ Complex work adding value to the organization’s mission alongside a great team of co-workers.

+ Opportunity to create high-stakes, meaningful change for individuals.

+ Enjoy job security with nationwide career development and advancement opportunities.

We have meaningful work for you – come join our team –** **_Apply Today!_

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

_As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._