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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Infrastructure Data & Analytics team unifies FinOps, Data Science and Business Intelligence to enable Technology cost transparency, infrastructure performance optimization and commercial efficiency for the enterprise through consistent, high-quality data and predictive analytics. This team within Global Infrastructure aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost awareness. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed.

We are seeking a strong, data-driven Sr. Digital Product Manager who knows that delivering on that promise takes foresight, planning and agility. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed. The Sr. Product Manager for Infrastructure Data & Analytics will help support and craft the product vision, drive product roadmaps, lead cross-team collaboration, and define consistent stakeholder engagement and communications plans across ID&A’s suite of tools. This individual will be responsible for developing the business case and product requirements that ensure user experiences that are consistent, connected and self-service for our business and technology stakeholders across various personas. They will also build and pioneer the first Tech Operations cost estimation and process integration into the Technology Investment process to deliver a Unified Ops and Investment Planning process that includes total cost of ownership for critical programs. S/he will require a unique blend of strong leadership and change management skills to mature and expand adoption of our data and analytics dashboards across the enterprise. S/he will bring passion for data-driven decisions, enterprise solutions, and stakeholder engagement to the role.

Key responsibilities include:

+ Lead the design of business processes and change management communications for key cross-functional programs and leadership reporting tool product development

+ Develop the process, data requirements, and training for integrating Tech Ops into Tech Investment Planning and agile ways of working in partnership with Technology Business Enablement team

+ Work with other data owners and product managers within the Technology and Infrastructure data domains to define user journeys and system rationalization for the enterprise Technology reporting and scorecard ecosystem

+ Build consensus and manage dependencies across disciplines for the broad set of ID&A product roadmaps

+ Facilitate design and user experience workshops that drive cohesive product strategy and seamless user experience with teams across app-dev, infrastructure, vendor management, and finance

+ Own key user journeys to define, prioritize, and deliver roadmap, product, and feature requirements through technical acumen, customer-first perspective, and strong relationships across engineering and product teams

+ Work with IT Asset Management, Enterprise Architecture, and Business & Vendor Management teams to define enterprise-scalable solutions that meet the needs of multiple stakeholders

+ Define a holistic engagement and communications strategy for ID&A and GI regarding for whom, what purpose, how, and where infrastructure data is aggregated and reported

+ Create an environment of continuous improvement by steering and delivering reflective conversation and regular retrospectives, project standups, workshops, communications, and shared processes to ensure transparency of development process and project performance

+ Facilitate risk mitigation, stakeholder engagement, decision-making, and building trust across data owners and stakeholders

+ Partner with data engineering teams to define, develop, test and deliver new capabilities and rapidly iterate new solutions

+ Lead change management and cross-functional discussions with business and technology teams to gain buy-in for cost transparency and infrastructure data visualization tooling

+ Leverage the evolving technical landscape as needed, including AI, Big Data, Machine Learning and other technologies to deliver meaningful business insights

+ Establish ongoing metrics and units of measurement to clearly define success and failure points and to guide feature/capability prioritization based on business priorities

+ Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions; escalate and facilitate resolution of risks, issues, and changes tied to product development

+ Act as point of contact for internal inquiries and key partnerships across Technology and business teams

Minimum Requirements:

+ 9 years of experience working as a product manager (or equivalent) defining and delivering customer-first products and features built using modern technology and data analytics

+ Proven track record for managing large, complex features or products with multiple partners

+ Self-starter who is able to provide strategic thought leadership and prioritization with limited guidance and in a complex environment

+ Ability to create clarity and execute plans in ambiguity, and to inspire change without direct authority

+ Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations

+ Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication Capable of leading technology and culture change with excellent strategic and technical thought leadership, and strong program management skills

+ Outstanding oral and written communication skills with strong personal presence; active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities

+ Experience working cross-functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI-powered features Understanding of complex software delivery including build, test, deployment, and operations; conversant in AI, Data Science, and Business Intelligence concepts and technology stack

+ Experience facilitating Agile, Scrum or other rapid application development teams to deliver technology solutions on time, on budget, and to spec

+ Experience working with technology business management, technology infrastructure or data visualization teams a plus

+ Experience with design and coding across one or more platforms and languages a plus Bachelor’s degree in computer science, data engineering, data analytics, or other technical discipline, or equivalent work experience preferred

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technologies

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25012886