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COMPANY BACKGROUND

LOVE. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

ROLE SUMMARY

The Service Quality Engineering department ensures the rapid resolution of quality issues through effective collaboration with Subaru of America (SOA), Subaru Canada, Inc, Subaru Corporation (SBR), Toyota Motor North America (TMNA), and various suppliers.

Plays a critical role in dealing with all battery electric vehicle (BEV) business models of Subaru and ensures that field investigations and diagnostics support activities are carried out in a fast and efficient manner. Trains and develops High Voltage Engineering Diagnostics experts and Quality Investigation talents by recruiting local junior engineers and by collaborating with engineering experts within North American Subaru, Inc. (NASI) organization, SBR, and TMNA.

PRIMARY RESPONSIBILITIES:

+ Quality Investigation Management: Leads the investigation of vehicle quality issues, determining the root cause, identifying required resources, and developing action plans. Travels to Subaru retail locations in North America, in collaboration with Subaru of America (SOA) and Subaru Canada, Inc. (SCI) as needed.

+ Team Leadership: Supervises and guides a team of specialists, managing workload distribution, providing training and development, and ensuring the team’s success in meeting performance goals.

+ Coordination with Stakeholders: Collaborates with cross-functional teams, including Fast Action & Solution Team (FAST), Subaru of Indiana Automotive (SIA), SOA, SCI, Toyota Motor North America (TMNA), and suppliers, to address quality issues and ensure timely resolution.

+ Information Gathering & Reporting: Collects and analyzes relevant data from internal and external sources to support issue resolution, preparing detailed reports for management and stakeholders.

+ Investigation Process Management: Oversees the investigation process, including identifying the right people to involve, managing timelines, and ensuring appropriate follow-up actions.

+ Prioritization & Decision Making: Effectively prioritizes issues based on severity, customer impact, and business needs, ensuring that the right issues are addressed first and that investigations are efficiently managed.

+ Quality Improvement Recommendations: Based on findings, provides recommendations for product quality improvements and works with teams to implement corrective actions across the organization.

ADDITIONAL RESPONSIBILITIES:

+ Cross-functional Communication: Ensures effective communication with senior management, technical teams, and other stakeholders, reporting on progress and status of investigations.

+ Continuous Learning & Market Awareness: Stays informed of industry trends, emerging technologies, and market changes to enhance the team’s investigative processes and quality standards.

+ Plans and organizes for retailer visits and regular quality improvement meetings (including overseas in Japan and Canada, etc.).

+ Coordinates with other NASI and SOA teams to successfully conduct quality investigations and communicating corrective actions.

REQUIRED SKILLS AND PERSONAL QUALIFICATIONS:

+ At least six (6) to eight (8) years of experience with high voltage diagnostics and quality management; thorough knowledge of EV architecture; and experienced in handling electric drives, inverters, and other high voltage electric vehicle components.

+ Strong attention to detail to ensure that complex diagnostics cases are properly handled.

+ Ability to investigate and explain the findings in a technical manner.

+ Ability to maintain confidentiality.

+ Ability to manage multiple priorities at one time with ability to multi-task and stay organized.

+ Ability to work cross-functionally with different companies, teams, and cultures.

+ Strong problem-solving skills.

+ Proficiency with Microsoft Office Suite.

+ Experience with leading people and managing a team.

+ Ability to interact effectively with Japanese people and adapt to Japanese business practices.

+ Understanding of (or ability to understand) Subaru’s quality issue resolution process and development process.

+ Proven experience managing at least five direct reports.

PREFERRED SKILLS

+ Bachelor's degree in mechatronics or electrical engineering

Education/Experience Requirements: BA/BS with 6 to 8 years of relevant experience. Relevant experience accepted in lieu of a degree.

Work Environment

+ Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)

+ Travel Required: 25%

Compensation: The recruiting base salary range for this full-time position is $92,00.00 - $130,000.00/year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: M1) In addition to competitive salary, Subaru offers an amazing benefits package that includes:

+ Medical, Dental, Vision Plans

+ Pension, Profit Sharing, and 401K Match Offerings

+ 15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days.

+ Tuition Reimbursement Program

+ Vehicle Discount Programs