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Pet Food Express is seeking an HR professional with a passion for improving systems, streamlining workflows, and bringing big ideas to life. Reporting to the HR Manager, Employee Experience, you’ll lean heavily into project management and collaborate with a small but mighty HR team to plan and execute key initiatives from start to finish that elevate the HR department and employee experience. This role has hands-on exposure to support a wide range of HR functions and initiatives. If you love building efficient systems, managing change, driving progress, and making an impact on the overall productivity of the department, we’d love to hear from you!

Please Note: This position is a hybrid role, involving on-site work at our corporate headquarters in Concord, CA. Candidates who are fully remote or outside of reasonable commuting distance will not be considered at this time.

Responsibilities :

Collaboration & Coordination:

+ Work closely with senior HR leaders to translate high-level ideas into executable projects.

+ Coordinate with HR teammates and stakeholders to ensure alignment with department goals.

+ Serve as a resource for process knowledge and documentation to ensure consistency across the team and the team’s development of new skills and methods.

Project & Change Management:

+ Execute long-term HR project management plans related to HR initiatives, ensuring smooth transitions and employee adoption.

+ Identify process bottlenecks, propose solutions, and execute fixes directly.

+ Track and communicate project progress, potential issues, and outcomes to senior HR leaders.

HR Operations & Documentation:

+ Support core HR functions: recruiting, onboarding, new hire training, and employee relations.

+ Manage shared HR platforms like HelpScout, SharePoint, OneDrive, PayFactors, and PerformYard to maximize department productivity and organization.

+ Develop and maintain comprehensive project documentation including SOPs, schedules, and reports.

+ Create and maintain dashboards to report on key HR metrics (e.g., turnover, time to fill).

Qualifications:

+ 5+ years of experience in HR, including generalist and/or project coordination experience.

+ Strong organizational and project management skills, comfortable being a self-starter and change agent; PMP certification a plus but not required.

+ Ability to balance strategic thinking with attention to detail and follow-through.

+ Experience with HR systems and platforms (ATS, HRIS, document management tools).

+ A proactive, collaborative, and solutions-oriented mindset with a passion for process improvement.

+ Excellent communication skills, with the ability to communicate effectively with stakeholders at all levels.

+ Experience in recruiting and interviewing is preferred.

PFE Perks:

+ Pet Friendly Workplace - bring your well-behaved pup!

+ Grow with us: Many potential career paths and options for advancement within the company

+ Generous in-store employee discount that extends to your family

+ Be Healthy with a full range of health insurance options: Medical, dental, vision, life, long-term disability insurance. FSA and HSA options.

+ 401(k) plan with employer match

+ Get Rewarded: Employee referral bonuses.

+ Rest and Relax: Competitive Paid Time Off

The salary range for this position is expected to be $73,000/yr - 75,000/yr. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience.

About the Company

Pet Food Express is a leading California-based pet specialty retailer with a passion for improving the lives of pets and their owners. Our philosophy revolves around the belief that pets are part of the family, deserving of the best care possible. Since our inception, Pet Food Express has been committed to making a positive impact on the communities we serve by promoting responsible pet ownership, supporting various animal welfare initiatives, and ensuring pets are happy, healthy and homed. With over 60 locations across the state, Pet Food Express has become a trusted destination for pet parents seeking high-quality products and personalized advice from knowledgeable and dedicated staff.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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