• Help Desk Technician

    Actalent (Durham, NC)


    Job Title: Help Desk TechnicianJob Description

     

    We are seeking a proactive and service-oriented Help Desk Technician to join our IT team. This role will be responsible for providing Tier 1 and Tier 2 technical support across our organization, ensuring seamless onboarding and offboarding of users, maintaining physical office technology infrastructure, and managing platform access and configurations. This is a full-time onsite position to support our day-to-day operational needs.

    Responsibilities

    + Provision and deprovision user accounts, devices, and access credentials as part of onboarding/offboarding processes.

    + Set up and configure new employee workstations, ensuring all systems and applications are functional and secure.

    + Maintain accurate documentation for user and device inventory.

    + Respond promptly to helpdesk tickets and direct support requests from users, meeting helpdesk SLAs.

    + Diagnose and troubleshoot hardware, software, and network-related issues.

    + Escalate unresolved issues to appropriate technical teams when necessary.

    + Manage platform access controls and user permissions across internal systems and SaaS tools.

    + Support basic configuration of enterprise tools including directory services, collaboration platforms, and endpoint management.

    + Maintain and troubleshoot onsite office systems, including workstations, printers, peripherals, conference room AV equipment, physical security systems, and networking infrastructure.

    Essential Skills

    + 2+ years of experience in a helpdesk or IT support role.

    + Strong understanding of Windows and MacOS environments.

    + Strong familiarity with working in Service Desk ticketing systems (Jira preferred).

    + Experience supporting enterprise software and collaboration tools (Microsoft Entra, Microsoft Office, Zoom, Slack etc.).

    + Familiarity with onboarding/offboarding best practices.

    + Ability to support and troubleshoot AV equipment, badge systems, and office networks.

    Additional Skills & Qualifications

    + Microsoft Entra (Azure Active Directory): user provisioning and access control.

    + Atlassian (Jira, Service Desk): Basic configuration of boards and ticketing system.

    + AWS: Understanding of account structure and services, IAM basics.

    + Basic Networking: understanding of TCP/IP, DNS, DHCP, VPNs, and troubleshooting LAN/WAN/Wi-Fi issues.

    Work Environment

    This position is full-time and onsite, requiring hands-on support to maintain and troubleshoot office systems and networks. The role involves using a variety of technologies, including AV equipment, badge systems, and networking infrastructure, in a dynamic and collaborative environment.

    Pay and Benefits

    The pay range for this position is $25.00 - $30.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Durham,NC.

     

    Application Deadline

     

    This position is anticipated to close on Aug 5, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.