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PUBLIC DEFENDER'S OFFICE, 9TH CIRCUIT- AUTOMATED SYSTEMS ASSISTANT I - 21000995

Date: Jul 22, 2025

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Requisition No: 857116

Agency: Justice Administrative Commission

Working Title: PUBLIC DEFENDER'S OFFICE, 9TH CIRCUIT- AUTOMATED SYSTEMS ASSISTANT I - 21000995

Pay Plan: Public Defndrs JAC

Position Number: 21000995

Salary: $50,000.00

Posting Closing Date: 01/21/2026

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Automated Systems Assistant (Entry-Level)

Full-Time | Bilingual Preferred | On-Site with Regional Travel

Location:

Primary Office: Kissimmee, FL

Travel Required: Between the main office (Orlando) and satellite office locations within the 9th Judicial Circuit

About Us:

The Office of the Public Defender for the 9th Judicial Circuit serves Orange and Osceola Counties by providing legal defense to those unable to afford private counsel. Our mission is grounded in justice, dignity, and service. We are currently seeking an entry-level Automated Systems Assistant to join our growing IT team in supporting our attorneys, staff, and operations in a fast-paced legal environment.

Position Overview:

The Automated Systems Assistant will provide front-line technical support for our office’s hardware, software, and network systems. This role is primarily Level 1 troubleshooting with occasional Level 2 tasks. The ideal candidate will be personable, self-motivated, organized, and able to manage multiple tasks in a high-demand setting. Strong communication skills and a professional demeanor are essential, especially when assisting users who may not be technically inclined.

Key Responsibilities:

+ Provide Level 1 help desk support: troubleshooting desktops, laptops, printers, VoIP phones, and other end-user devices

+ Assist with Level 2 technical support: operating system support, network troubleshooting, and device imaging

+ Travel to regional offices (Orange and Osceola Counties) to provide on-site support as needed

+ Support larger IT initiatives and deployments at the main Orlando office

+ Maintain accurate documentation of support issues, resolutions, and equipment inventory

+ Set up and configure new hardware and user accounts

+ Escalate complex issues to senior IT staff or vendors as necessary

+ Communicate clearly and professionally with staff at all levels

Qualifications:

+ High School diploma or equivalent required; associate degree or IT certifications (CompTIA A+, Network+, Microsoft) preferred

+ 1+ years of hands-on IT support experience preferred (internship or volunteer experience accepted)

+ Working knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts

+ Ability to troubleshoot and resolve common hardware/software issues independently

+ Valid Florida driver’s license and reliable transportation for interoffice travel (fleet vehicles available for approved work-related travel)

+ Bilingual (English/Spanish or English/Creole) is a plus

+ Must be able to lift and carry up to 40 lbs. occasionally (for equipment setup)

Ideal Candidate Attributes:

+ Personable with strong “bedside manner” and communication skills

+ Proactive and dependable; a self-starter who doesn’t wait to be told what to do

+ Comfortable working in a fast-paced environment with multiple concurrent projects

+ Organized and detail-oriented with a strong sense of responsibility

+ Flexible and adaptable, willing to assist in larger scale projects at the main office when needed

+ Bilingual (Spanish-speaking) preferred to assist with diverse user needs

Work Schedule & Compensation:

Full-Time, Monday–Friday, 8:00 AM – 5:00 PM

(Occasional early mornings, late afternoons, Rotating weekend duties may be required.)

Starting salary commensurate with experience and qualifications

Benefits package includes health, dental, vision, paid leave, and retirement contributions

To Apply:

Submit a resume and cover letter outlining your relevant experience and why you are interested in joining our office to:

[email protected]

Subject Line: Application – Automated Systems Assistant

The Office of the Public Defender, Ninth Judicial Circuit, is an equal opportunity employer. We value diversity and encourage all qualified individuals to apply.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

KISSIMMEE, FL, US, 34741

Nearest Major Market:Orlando