"Alerted.org

Dispatcher

Job Details

Job Location

Miami - 5200 Blue Lagoon Drive - Miami, FL

Education Level

Graduate Degree

Salary Range

$60000.00 - $60000.00 Salary/year

Job Category

Nonprofit - Social Services

Description

POSITION SUMMARY:

Person in this position is responsible for a variety of duties involved in receiving, evaluating, prioritizing, and relaying crisis calls to the Mobile Response Team. Essential Job Functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

+ Triage calls to the correct team depending on location and availability.

+ Receive crisis calls and provide crisis intervention services.

+ Conduct initial screenings and determine if an in-person assessment is required by a Licensed Clinician.

+ Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate.

+ Must condense large amounts of information into clear, intelligible remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Provide direct counseling services to clients.

+ Monitor and assess client behavior.

+ Follows prescribed protocols to provide emergency instruct to callers during high-risk situations until appropriate units arrive.

+ Report to immediate supervisor any unusual incidents that should be brought to the attention of the Program Director, Clinical Director, Regional Vice President, or regulatory agency.

+ Participate in decision to refer clients for ancillary services, i.e., family support groups, continuing care groups, etc.

+ Complete documentation required for clinical records and other reports as assigned.

+ Attend all interdisciplinary treatment team meetings and establish parameters for discharge planning.

+ Ensure that all staff following WestCare policies and procedures.

+ Make recommendations to immediate supervisor regarding interviewing and hiring of direct care staff.

+ Requires regular and consistent attendance to ensure continuity of counseling services to clients.

+ Follow all WestCare policies and procedures.

+ Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and

+ Perform all other duties as assigned.

Qualifications

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

+ Excellent communication skills.

+ Ability to exercise good judgment and discretion.

+ Ability to work well in a team environment.

+ Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.

+ Professional appearance and demeanor.

+ Must be culturally/linguistically sensitive to populations served.

+ Bilingual English/Spanish or English/Creole.

+ Ability to obtain and maintain clearance from DCF.

+ Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.

+ During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

+ Two (2) years of experience in behavioral health crisis services.

+ Familiarity with Miami-Dade County.

+ Master’s Level Social Worker or Mental Health Counselor.

LICENSURE/CERTIFICATION:

+ Not applicable for this position.

WORKING CONDITIONS:

+ Work is primarily performed in a professional office/residential setting.

+ Some outdoor activities may be required.

+ Some travel is required.