• Patient Services Manager 2

    Sodexo (Bridgeport, CT)


    Role Overview

     

    Grow Your Career with a Team Focused on Patient Experience Excellence!

     

    At **Sodexo** ,patient satisfaction drives success — and knowing you made a difference brings both professional and personal fulfillment. If you are passionate about delivering outstanding service and enhancing the patient dining experience, we invite you to join our team.

     

    We are currently seeking a **Patient Services Manager 2** at **Bridgeport Hospital** , a key facility within the Yale New Haven Health System located in **Bridgeport, CT** . Bridgeport Hospital is a 501-bed hospital spread across two campuses (Bridgeport and Milford), with an additional 42 beds licensed under Yale New Haven Children’s Hospital. The hospital boasts over 2,600 employees and more than 1,100 active physicians across 60+ specialties, along with 230 medical/surgical residents and fellows in partnership with Yale School of Medicine.

     

    The **Patient Services Manager 2** will oversee the daily operations of Sodexo’s Host/Hostess room service dining program, providing patient meals 7 days a week from 7:00 a.m. – 7:00 p.m. The program supports 300-350 patients per meal period and delivers exceptional, personalized service designed to enhance the patient experience.

     

    This position is responsible for leading a team of approximately 25 employees, ensuring high standards of quality, efficiency, and hospitality are consistently met.

     

    _Ready to Make a Difference?_

     

    If you are driven by the opportunity to lead a team that makes a positive impact on patient satisfaction every day, **apply now and join Sodexo in delivering excellence in healthcare dining.**

    What You'll Do

    + Manage daily patient meal services and ensure patient satisfaction goals are achieved

    + Lead, train, and develop a team of approximately 25 frontline employees

    + Ensure compliance with Sodexo, client, and regulatory standards

    + Monitor and improve patient satisfaction through rounding, engagement, and service recovery

    + Partner effectively with clinical, nursing, and support services teams to enhance the overall patient experience

    + Oversee scheduling, payroll, and HR-related matters for the team

    + Support operational excellence through adherence to safety, sanitation, and food quality standards

     

    What We Offer

     

    Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

     

    + Medical, Dental, Vision Care and Wellness Programs

    + 401(k) Plan with Matching Contributions

    + Paid Time Off and Company Holidays

    + Career Growth Opportunities and Tuition Reimbursement

     

    More extensive information is provided to new employees upon hire.

    What You Bring

    + **2+ years of experience** in food service management, with a strong focus on patient services

    + Prior experience **managing unionized staff is a plus**

    + Strong leadership, communication, and organizational skills

    + Ability to foster relationships with frontline teams, hospital leadership, and patients

    + Knowledge of regulatory standards related to food safety and healthcare operations

     

    Who We Are

     

    At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

     

    Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

     

    Qualifications & Requirements

     

    Minimum Education Requirement - Associate's Degree or equivalent experience

     

    Minimum Management Experience - 2 years

     

    Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

     

    **Location** _US-CT-BRIDGEPORT_

    **System ID** _982402_

    **Category** _Food Service_

    **Employment Status** _Full-Time_

    _Exempt_

    **Posted Range** _$65000 to $98450_

    **Company : Segment Desc** _HOSPITALS_

     

    _On-Site_