• Customer Service Representative

    Robert Half Office Team (Alpharetta, GA)


    Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Alpharetta, Georgia. This role focuses on delivering exceptional support to clients through various communication channels, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy problem-solving, this position is an excellent opportunity to showcase your skills.

    Responsibilities:

    • Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.

    • Provide exceptional customer service within a call center environment, maintaining a positive and attentive demeanor.

    • Perform accurate data entry tasks to document customer interactions and update records.

    • Manage email correspondence, ensuring all customer queries are handled in a timely manner.

    • Handle both inbound and outbound calls to support client needs and follow up on pending requests.

    • Utilize Microsoft Excel and Word to generate reports and maintain organized documentation.

    • Demonstrate knowledge of life insurance policies, including term life insurance, to assist customers with related queries.

    • Collaborate with team members to ensure seamless communication and problem resolution.

    • Adhere to company guidelines and procedures while delivering high-quality service.

    • Identify opportunities to improve processes and contribute to team efficiency. Requirements • Proven experience in answering inbound calls and providing customer support.

    • Previous work in a call center environment with a focus on customer service.

    • Proficiency in data entry and maintaining accurate records.

    • Strong written communication skills for managing email correspondence.

    • Familiarity with Microsoft Excel and Word for reporting and documentation.

    • Knowledge of life insurance products, including term life insurance, is preferred.

    • Ability to handle both inbound and outbound calls professionally.

    • Excellent problem-solving skills and attention to detail. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .