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Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 480501 - UHR Temporary Services

Essential Job Duties:

The team is seeking an Instructional Technology Support person who will provide academic technology support to faculty, staff, and students; assist with college-level administration support of academic technology systems; create support documentation for enterprise and college-supported academic technologies; and assist with the implementation of new academic technology tools. This position will report to the Director and will collaborate with other teams, as well as marketing, computing resources, and others as necessary. The individual in this position will:

+ Provide technical support for academic technology systems, which include learning management systems, secure assessment platforms, engagement platforms, video streaming platforms, and Google Workspace.

+ Perform routine software updates for a loaner pool of laptops and tablets used during assessments.

+ Assist with the preparation of academic technology systems for each academic term.

+ Create job aids, infographics, videos, animations, and other content that supplements support efforts.

+ Assist with the adoption and implementation of new academic technology innovations into the educational curriculum.

+ Manage user access for academic technology systems.

+ Work collaboratively and effectively with faculty and staff to improve efficiencies in the setup and support processes of academic technology systems.

Other Work/Responsibilities:

N/A

Required Qualifications:

+ Competently perform tasks as a super-user or administrator of current academic technology systems, including learning management systems, assessment and engagement platforms, and video streaming/management platforms.

+ Efficient and expert use of applications such as Microsoft 365, Google Workspace, or the equivalent

+ Competent use of academic technology systems

+ Use a help request ticketing system

+ Design and develop support materials.

+ Experience designing and producing compelling graphics, infographics, and screen-cap videos using Adobe Creative Suite (Acrobat Pro, InDesign, Illustrator, Photoshop), Articulate 360, Camtasia, and/or other tools of the trade.

+ Experience performing routine software updates on devices (Win and Mac)

+ Experience completing projects, both independently and in a team, using a process oriented approach

+ Familiarity with synchronous and asynchronous training development

+ Awareness of usability and accessibility considerations for academic technology

+ Excellent customer service skills

+ Excellent communication skills and the support a wide variety of faculty, staff, and students

+ High level of independence and initiative

Preferred Qualifications:

+ Experience with NC State University and academic technology systems, which currently include Moodle, ExamSoft, Panopto, Top Hat, and Google Workspace.

+ Experience using ServiceNow to track help requests

+ Experience working in a higher education setting

Required license or certification:

N/A

Position Number: 48SM109

AA/EEO Statement:

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected]. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.