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Summary

The Lead Support Tech is responsible for assuring that the needs of the laboratory’s customers are met. The Lead coordinates the daily workflow and oversees the routine processes in their area of responsibility. The Lead assures quality results by overseeing quality control and process improvement. The Lead develops the daily work schedule, assigning coworkers appropriately to meet the needs of the laboratory, and monitors the activities of coworkers, providing input into performance evaluations, developing training schedules and providing training that will improve co-workers skills and performance levels. The Lead routinely fills a bench assignment in their area of responsibility. The Lead is responsible for accurate specimen collection, order entry, and specimen processing adhering to performance and quality standards. The Lead is responsible for instrument maintenance. The lead is responsible for keeping the laboratory in continuous readiness for inspection. The Lead is responsible for the consequences of his/her own decisions. Depending on their area/location of responsibility, the Lead works with the Lab management team and the Lab Marketing/Client Support staff to coordinate laboratory services for clients, customers, and/or nursing units.

Education

Must be a high school graduate or the equivalent with a GED. Must have successfully completed Parkview Health Lab Support Services and Lab Assistant courses. Licensure/Certification

National certification in some type of laboratory science, such as phlebotomy or medical laboratory assistant is preferred but not required.

Experience

Must have a minimum of three years of experience in a medical laboratory setting.

Other Qualifications

Must have visual acuity and color discrimination. Must be able to lift 40 pounds. Must have good verbal and written communication skills.