• HR Contact Center Analyst

    Aston Carter (Seattle, WA)


    Job Title: HR Contact Center Analyst (Contract)

     

    Schedule: Monday–Friday, 8-hour shifts between 5:00 AM – 5:00 PM PST

     

    Duration: 12 months (August 18, 2025 – August 14, 2026)

     

    Pay Rate: $23/hour

     

    Overtime: Not expected

     

    Travel: Not required

    Position Overview

    We are seeking a detail-oriented and service-driven HR Contact Center Analyst to join a fully remote team supporting employees across the U.S. and Canada. This role is ideal for professionals with a background in HR or contact center environments who thrive in fast-paced, high-volume settings and are passionate about delivering exceptional employee support.

    Key Responsibilities

    + Manage high-volume inbound HR-related phone calls (no email support).

    + Provide support on a wide range of HR topics including onboarding, employee relations, and policy inquiries.

    + Resolve cases using ServiceNow and other internal systems.

    + Apply critical thinking and sound judgment to address complex inquiries.

    + Participate in a comprehensive 4-week training program before handling live calls.

    + Maintain confidentiality and professionalism when handling sensitive information.

    + Collaborate with internal teams and external partners to ensure accurate and timely support.

    Required Qualifications

    + 3+ years of experience in human resources or contact center environments.

    + 2+ years of experience solving problems in fast-paced settings.

    + 1+ year of experience contributing to process improvements or continuous improvement initiatives.

    + Strong verbal communication and active listening skills.

    + Ability to work independently in a remote environment.

    + Comfortable handling confidential and sensitive information.

    Preferred Qualifications

    + Experience in an HR contact center or shared services environment.

    + Familiarity with ServiceNow for case management.

    + General HR knowledge or background .

    Technical Skills

    + Microsoft Office Suite

    + Smartsheet

    + ServiceNow

    + Amazon Connect (phone system)

    + SharePoint

    Team & Culture

    + Join a fully remote team of 50+ professionals across the U.S. and Canada.

    + Work in a collaborative, cross-functional environment with a strong focus on meaningful work and work-life balance.

    + Be part of a team that handles more complex, non-scripted HR inquiries—offering a deeper level of engagement and impact.

     

    Why Join Us?

     

    This role offers a unique opportunity to be at the center of HR operations, supporting a diverse workforce and gaining exposure to a wide range of HR functions. If you’re looking for a role that combines technical skill, human connection, and meaningful work—all within a flexible remote environment—this is the opportunity for you.

    Pay and Benefits

    The pay range for this position is $23.00 - $23.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Aug 5, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.